WinBet Casino BG - Играчът е имал технически проблеми по време на игра.

Hello,

Their casino is constantly crashing, after correspondence with them, my account was deleted several times, then they restored it and informed me that in case of another such offense, they will block me permanently.

After I reopened my account, I deposited a lot of money, which I lost due to the fact that after my complaints about them, he systematically threw me out of games, separately, constantly crashing, extremely incorrect! I want to refund at least the last amount, which was deposited of BGN 300, due to the fact that they were again extremely rude and unfair to me and again their games through my profile did not stop scoring!

Здравейте,

Казиното им постоянно забива , след провеждане на кореспонденция с тях ,неколкократно профила ми беше изтрит , след това го възстановиха и ме уведомиха , че при още едно такова провинение , ще ме блокират за постоянно .

След като на ново отворих профила си , депозирах доста пари , които загубих поради причината , че след оплакванията ми от тях , системно ме изхвърля от игри , отделно , постоянно забиват , изключително некоректни ! Искам да възстановят поне последната сума ,която е депозирана от 300 лв , поради причината , че отново бяха изключително груби и некоректни спрямо мен и отново игрите им през моят профил не спираха да забиват !

Dear Lo777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence to petronela.k@casino.guru?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Lo777,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.