Vegas Rush Casino - Играчът се мъчи да изтегли бонус печалбите си.

Well, I implemented the bonus as requested and it remained an amount of 176US with an initial bonus of 75US. Quite, officially it was clear that the bonus would be lost if you won. And also that the profit from the bonus is limited to 100US. In other words: I should be able to withdraw 100US from me. Strangely enough, I don't get a verification email - a rogue who thinks bad. There is no response to requests. A bonus is advertised here, which in fact does not exist because it has no value if it is won. So I would like to ask you to take "Vegasrush" off your side. In fact, there is only play money as a bonus. There is really nothing to gain from it, as the service ignores you when the case occurs.

Naja, ich habe den Bonus wie gefordert umgesetzt und es blieb ein Betrag von 176US bei einem anfänglichen Bonus von 75US. Ganz, offiziell war klar, dass der Bonus bei Gewinn verloren geht. Und auch, dass der Gewinn aus dem Bonus auf 100US beschränkt ist. Sprich: Ich müsste mir 100US auszahlen lassen können. Komischerweise bekomme ich aber keine Verifikationsmail - ein Schelm wer böses dabei denkt. Auf Anfragen wird nicht reagiert. Hier wird mit einem Bonus geworben, der faktisch nicht existiert, weil er bei Gewinn keinen Wert hat. Darum möchte ich Sie bitten "Vegasrush" von Ihrer Seite zu nehmen. Es gibt faktisch nur Spielgeld als Bonus. Wirklich gewinnen kann man damit gar nichts, da der Service einen ignoriert, wenn der Fall eintritt.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have deposited any funds into your account and which exact bonus you have redeemed? Have you completed the account verification successfully in the past?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Petronela,

Thank you for the fast answer!

I haven't paid any money yet. I'll do that soon the verification will work. Because I'm afraid that the money will otherwise be gone. Because, without verification, I can't have anything paid out. And as I said: I get advertising, but not the verification email. So it's definitely the casino and not my email address. I have redeemed the bonus offered here.

Best regards,

Whoever

Hallo Petronela,

vielen Dank für die schnelle Antwort!

Geld habe ich noch keines eingezahlt. Das mache ich do bald die Verifikation klappt. Denn ich fürchte, dass das Geld sonst auch weg ist. Denn, ohne Verifikation kann ich mir nichts auszahlen lassen. Und wie gesagt: ich bekomme Werbung, aber nicht die Verifikationsmail. Es liegt also definitiv am Casino und nicht an meiner Mailadresse. Ich habe den Bonus eingelöst, der hier angeboten wird.

Beste Grüße,

Whoever

Hello,

Have you tried to resolve this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru. Thank you in advance. 

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.