MostBet Casino - Акаунтът на играча е замразен в очакване на проверка от Skype.

My account is frozen so I sent the required documents on email, got the reply as verification is complete but given the dates of August for skype call, I can’t wait that much longer so I request to schedule a skype call earlier in this week and unfreeze my account.

Dear sumeettaklikar86,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise what types of games you played? Was it slots, live casino games, or did you participate in sports betting?

Have you accumulated your winnings with or without an active bonus?

Have you made any successful withdrawals before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, I made withdrawals in the past already. I was playing casino game. And it doesn’t include bonuses in my winnings.

I am getting mails from Mostbet@security.net for verification.

Got the confirmation as Mostbet@security.net is spam.

The email address you provided is fraudulent. Please note that MostBet Casino would never ask you to send them additional money to unblock your account. Also, I received an email from someone claiming to be you and asking for this complaint to be closed. Can you confirm if you sent such an email? We suspect that there may be fraudulent activity attempting to scam players by sending fake messages through various channels. Please be cautious.

I have not sent any mail to you. My account is unfreezed now.

I did not mean your email address, but the Mostbet address you posted in your previous reply.

Nevertheless, I am glad to hear that your account is now accessible. Should we consider your complaint resolved or are you still waiting for the Skype call?

Dear sumeettaklikar86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.