Casinoin - Играчът не може да изтегли баланса си.

Good Evening ,

I have been playing at this particular Casino for quite some time now.

Unfortunately I have an issue when I do a download.

While my account is verified and having made withdrawals in the past, in my last withdrawal my withdrawals were suspended.

By sending a message to the Helpdesk, they say that the Specialists will solve it, while until recently my withdrawals were made normally.

This is unacceptable as my account is verified and I have made withdrawals in the past.

Please for your help.

Thanks

Καλησπερα ,

Παιζω στο συγκεκριμενο Casino αρκετο καιρο τωρα .

Δυστυχως εχω θεμα οσο αφορα οταν κανω μια αναληψη.

Ενω ο λογαριασμος μου ειναι επαληθευμενος κ εχοντας κανει αναληψεις παλι στο παρελθον , στην τελευταια μου αναληψη οι αναληψεις μου ειναι σε εκτεμμοτητα.

Στελνοντας τους μηνυμα στο Helpdesk λενε οτι θα τ λυσουνε οι Specialists ενω μεχρι προσφατα οι αναληψεις μου γινοντουσαν κανονικα.

Αυτο ειναι απαραδεκτο καθως ο λογαριασμος μου ειναι verified και εχω ξανακανει αναληψεις στο παρελθον.

Παρακαλω για τν βοηθεια σας .

Ευχαριστω

Hello Tolis12,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinoin. Please allow me to ask you a few more question before we would move forward.

Could you please advise when was the last time you received a payout from the casino? Did you accumulate your winnings with real money or did you use a bonus? What do you mean by "suspended" - did it get rejected or what is the issue with it? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good Evening ,

The last ascension was at the end of May.

The money was earned without any active bonus.

My withdrawals are Pending and while I talk to the chat every day they are unable to give me any explanation.

I should point out that my account is verified and I have made withdrawals in the past.

The last time I spoke with the casino was today.

The excuse is that they do not know the reason why the withdrawals did not proceed and that the Specialists have taken over.

Thanks and I hope I helped

Καλησπερα ,

Η τελευταια μ αναληψη ηταν στο τελος Μαιου.

Τα χρηματα αποκτηθηκαν χωρις καποιο ενεργό μπονους.

Οι αναληψεις μ ειναι Pending και ενω μιλαω με το τσατ καθημερινα αδυνατουν να μ δωσουν καποια εξηγηση .

Να επισημανω οτι ο λογαριασμος μου ειναι επαληθευμενος κ εχω ξανακανει αναληψεις στο παρελθον.

Η τελευταια φορα π μιλησα με τ καζινο ηταν σημερα .

Η δικαιολογια ειναι πως δν ξερουν τον λογο π δεν προχωρανε οι αναληψεις κ οτι τ εχουν αναλαβει οι Specialists.

Ευχαριστω κ ελπιζω να βοηθησα

The ascents slowly began to take place normally.

At a slow pace for sure, but I have received most of the money.

Thank you very much

Αρχισαν σιγα σιγα οι αναληψεις να γινονται κανονικα .

Με αργο ρυθμο βεβαια αλλα εχω παρει το μεγαλυτερο μερος των χρηματων.

Ευχαριστω πολυ

Thank you Tolls12 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick