22bet Casino - Играчът изпитва неопределен проблем.

I won 3 prizes. They deposited them into my account and within minutes the prizes were reversed in the bank account. I have the bank statement that proves it. Nobody gives me a solution.

Gané 3 premios. Me los ingresaron en la cuenta y a los minutos hicieron un retroceso de los premios en la cuenta del banco. Tengo el extracto bancario que lo demuestra. Nadie me da solución.

Dear Anatecnic22,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 22bet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

They deposited the prize into my bank account and after 4 minutes they reversed the prizes.

Me hicieron el ingreso del premio en mi cuenta bancaria y a los 4 minutos hicieron un retroceso de los premios.

Dear Anatenic22,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 22bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 22bet Casino. My only recommendation would be to try to contact the casino directly. However, please bear in mind that they are not obliged to keep this kind of information. I wish I could be of more help.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 22bet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

The casino has confirmed that all your withdrawals have been processed long time ago. Do you still require assistance?

For my part, I say that the 4030 euros were not paid and that in the end I could not prove it.

Por mi parte decir que no se abonaron los 4030 euros y que finalmente no pude demostrarlo

Thank you for the update.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

Hello! Just to let you know, in case of unsuccessful transactions, funds are always returned to the game account. It should be noted that the last player withdrawals were successful.

If there are additional questions or confusion, we are available to provide further clarification through our support service. Your comfort and clarity in communicating with us is our priority.

When I filed a claim, they closed my account and the money could not be returned to any gaming account.

Cuando puse la reclamación me cerraron la cuenta y no se pudo devolver el dinero a ninguna cuenta de juego

Dear Anatecnic22,

Your account was closed for gambling addiction on 27.11.2022 following the rules of our casino.

Dear 22bet Casino representative,

Can you please clarify the situation regarding the prices that appeared and then disappeared from Anatenic22's account?

Hello, we thank you for your inquiry. What prices are we talking about? We would like to remind you that the latest withdrawal requests from this player have successfully passed our approval. We are ready to provide the necessary support if you have further questions or require additional information.

Dear 22bet Casino representative,

The player inquired about transactions on his account where he received 1500, 1500, and 1030, but these transactions were reversed after 4 minutes.

Can you please clarify that?

Hello! 

We want to inform you that we respect your questions and concerns. However, all payments are made directly at the time they are requested and we cannot influence the process after that. 

We suggest player contact the bank directly for further clarification and assistance. We are confident that they will be able to provide you with the information and assistance you need.

Thank you for your understanding and patience. We wish you good luck in your gaming adventures!

Dear Anatenic22,

Would you mind checking the incident with your bank?

Hello. It has already been consulted with the bank and there is the document. They have not presented any document proving that they are paid and not returned. I have demonstrated with documentation

Hola. Con el banco ya se consultó y ahí está el documento. Ellos no han presentado ningún documento que acredite que están pagados y no devueltos. Yo si he demostrado con documentación

Dear Anatenic22,

In addition to the report from your account showing the appearance and disappearance of money, do you have any other documents? If so, please share them with us.

There is no further documentation possible. I think this is clear and concise.

No hay más documentación posible. Creo que esta es clara y concisa

I apologize, are we discussing your bank? If so, there should be a complete transaction history available, and you have the option to file a complaint with the bank if money has disappeared.

Did you do that?

Dear Anatecnic22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.