Roobet Casino - Депозитът на играча не се връща.

I deposited over 500 USDT, but I made a mistake and sent them via the Tron network. Instead of sending TRX, I sent USDT. I contacted support, and they told me they can't do anything because supposedly their network doesn't support USDT. Come on, don't lie; I spoke with Binance, and they said that network does support USDT and that they were successfully received. I explained that I've deposited my entire salary and begged them to help, but they still say they can't do anything. I'm a regular user at Roobet with over $35,000 wagered, and now they're telling me they can't credit my money? Please?

Deposite mas de 500usdt, me confundi y los deposite por red tron. en vez de enviar trx envie usdt le reclamo al soporte y me dicen que no pueden hacer nada, que supuestamente su red no admite usdt, dale no mientan si hable con binance y me dijieron que esa red admite usdt y que se recibieron con exito. Les pedi porfavor que deposite todo mi sueldo y me dicen que no pueden hacer nada. soy usuario regular en roobet tengo mas de 35.000 usd apostados me van a decir que no me pueden acreditar mi dinero porfavor?

Dear RocoFabrizio,

Thank you for submitting your complaint, and I’m truly sorry to hear about the issue you've encountered with Roobet Casino.

Before we proceed further, I’d like to ask a few questions to better understand your situation:

• Has your account been fully verified?
• Was this your first deposit at the casino?

Please note that while we do our best to assist, it is the player's responsibility to double-check the details of any deposit made. Unfortunately, the casino cannot be held responsible for mistakes arising from incorrect deposit information.

I appreciate your understanding and look forward to your response.

Best regards,

Nick

If it is 100% verified and not, I have $35,000 USD played, which makes me even more angry because I am a super regular customer with you.

Si esta 100% verificada y no, tengo $35.000 usd jugados por eso me da mas bronca porque soy un cliente super habitial con ustedes

Dear RocoFabrizio,

Can you please advise if it was a TRC-20 token? If not, the funds are not recoverable.

If yes, it is possible to recover TRC-20 USDT transactions on the TRON blockchain under certain circumstances. The process for recovering TRC-20 USDT transactions generally involves working with a blockchain recovery service that specializes in recovering cryptocurrency.

The recovery process can vary depending on the specific circumstances of the transaction, but typically involves the following steps:

1. Contacting a blockchain recovery service: Reach out to a reputable blockchain recovery service and provide them with as much information as possible about your lost USDT.

2. Providing transaction details: Provide the blockchain recovery service with the transaction details, including the address where you sent the USDT and any other relevant information.

3. Following the recovery process: The blockchain recovery service will guide you through the recovery process and provide updates on the progress.

It's important to keep in mind that recovering lost cryptocurrency is not always possible, and the success of the recovery process depends on various factors, such as the amount of time that has passed since the transaction, the complexity of the transaction, and the resources available to the recovery service.

Unforunately, we are not crypto experts and based on the descirption above, the sender of the crypto is responsible for recovering the funds, especially not the casino if the mistake was on your side.

Is there anything else we could assist you with?

Regards,

Nick

Dear rocofabrizio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.