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Hello, unfortunately the account Username Bald65 does not open, the message "The account card does not exist" appears. I kindly ask for an immediate solution to the technical problem, considering that I have already changed my email 4 times, the account won't open and there is a sum of €30.00 inside. I'm waiting for you.

( Email I already sent to Mystake )

Buongiorno, purtroppo l'account Username Bald65, non si apre , mi compare la scritta " La scheda del conto non esiste " . Chiedo cortesemente l'immediata soluzione del problema tecnico , considerato che ho già cambiato l'email 4 volte il conto non si apre e c'è all'interno una somma di € 30,00 .. Aspetto vostre .

( Email che ho già inviato a Mystake )

Dear Gav71,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Gav71,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.