IceCasino - Сметката на играча е закрита без изплащане.

Hello, my name is Thiago!! My account has been unreasonably deleted from Ice Casino!! My account is verified! What's worse, they told me my withdrawal would be processed after a few days and even with my account deleted, the money would still be credited!! Now, I sent a message in the casino's chat and my withdrawal has been returned and they don't want to pay me!! I have all the screenshots and all the evidence!! I want my withdrawal which is my right!! ID 48139056

Ola meu nome e Thiago !! Tive minha conta excluida sem motivo algum na ice cassino !! Minha conta e verificada ! E o pior eles falaram que meu saque ia ser processado depois de alguns dias e mesmo com minha conta excluida o dinheiro ia cair !! Agora mandei msg nochat do cassino e meu saque voltou e eles nao querem me pagar !!! Tenho todos os prints e todas as provas !! Quero meu saque oque e de direito meu !!! Id 48139056

Hello priethiagoo123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise why was your casino account deleted? Did you use any bonus to accumulate your casino balance? When was the last time you contacted the casino and did they specify the exact reason of the denied payment? Please forward the communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Hi, I contacted the casino on the 8th!! No bonus, just real money earned fairly!! The casino said to wait for my withdrawal to drop!! But on the 7th it went back to ice's account and now they refuse to pay!! Apparently there is no problem with my account, I didn't do anything, I'm an exemplary player!! I just want my money, which is rightfully mine to the player!!

Ola contatei o cassino dia 08 !! Nada de bonus e sim dinheiro real ganhado justamente !! O cassino disse que era para esperar meu saque cair !! So que no dia 07 ele voltou para conta da ice e agora eles se recusam a pagar !! Aparentemente nao tem peoblema nenhum minha conta nao fiz nada sou um jogador exemplar !! So quero meu dinheiro que e por direito meu do jogador !!

Email sent!!

Enviado o email !!

Hello all

According to our records, the account is not blocked and fully verified, all the withdrawals are confirmed.

Kind regards

Hello priethiagoo123

Could you please confirm that the issue has been resolved?

Dear priethiagoo123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.