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Absolute Betrügerbande! Einzahlen ist kein Problem, spielen und Gewinnen auch nicht... Aber dann folgt der Hammer beim Auszahlen!!!! Riesen Theater bei der Verifizierung, faule Ausreden weshalb sie nicht auszahlen können und anschliessend sperren sie einem das Konto und lassen das Geld verschwinden!!!! Wir haben Cookie Casino wegen Betrug angezeigt und die Aufsichtskommission eingeschaltet!!!!! 

Dear Pascal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Have you completed the account verification successfully in the past? Could you please advise how long ago you have registered your account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Pascal,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.