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Hello and happy new year ... I saw an advertisement from your casinoin page and that it is reliable ... for 1 month I made several deposits and few withdrawals at their casino via ltc and I had no problem ... on December 26 I won 15,000 in euros on moneytrain2 made me 50,000 × .from that moment they canceled my every withdrawal..notice that this casino advertises that it does not need identification ... background some other proofs ... I did everything !!!!! when I sent them an e-mail again to ask where you are the identification request they wrote me that they need more documents and that just now they received the notification that they need more .. ... and for the first verification of data and for the second verification of data they asked me to wait up to 14 days .... I am sure that they will find another pretext and after all these days they will ask me something else and wait while again so many days .... I have at my disposal all the receipts for what I say but I do not know where to send them .... thank you very much for listening to me please help me very much !!!!!

Γεια σας και καλη χρονια...ειδα διαφημησξ απο την σελιδα σας για το casinoin και οτι ειναι αξιοπιστο...επι 1 μηνα εκανα αρκετες καταθεσεις και λιγες αναληψεις στο casino τους μεσω ltc και δεν ειχα κανενα προβλημα...στις 26 δεκεμβριου κερδισα 15.000 σε ευρω στο moneytrain2 μου εκανε το 50000×.απο εκεινη την στιγμη μου ακυρωναν καθε μου αναληψη..σημειωση οτι αυτο το καζινο διαφημηζετε οτι δεν χρειαζσται ταυτοποιηση...μου ζητησαν καποια εγγραφα μεταξυ τον οποιον και καποιες σελφι που χρειαζονται να εχουν και φοντο καποια αλλα αποδειχτικα...τα εκανα ολα!!!!!οταν τους ξαναεστειλα εγω mail για να ρωτησω που βρισκετε το αιτημα ταυτοποιησης μου εγραψαν οτι χρειαζονται και αλλα ακομα εγγραφα και οτι μολις τωρα τους ηρθε η ειδοππιηση οτι χρειαζονται και αλλα.....και για την πρωτη εξακριβωση στοιχειων και για την δευτερη εξακριβωση στοιχειων μου ζητανε να περιμενω εως 14 μερες....ειμαι σιγουρος οτι θα βρουνε και αλλη προφαση και μετα απο ολες αυτες τις μερες θα μου ζητησουν κατι αλλο και να περιμενω παλι αλλες τοσες μερες....εχω συην διαθεση μου ολες τις αποδειξεις για οσα λεω αλλα φεν γνωριζω που να τα στειλω....σας ευχατιστω παρα πολυ που με ακουσατε σας παρακαλω παρα πολυ βοηθηστε με!!!!!

Dear giorgoslim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a bigger win. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed.

We are left with no other option now just to wait for the casino to complete their additional verification. I will set the timer for 7 days and check back with you at the beginning of next week. I wish I could be of more help. Thank you in advance for your patience.

Best regards,

Petronela

Thank you very much ... I will wait for you to contact me .... if I have any news from casinoin I will let you know although I do not think they will send me

Σας ευχαριστω παρα πολυ...θα περιμενω να επικοινωνησετε μαζι μου....αν εχω καποιο νεο απο την casinoin θα σας ενημερωσω αν και δεν νομιζω να μου στειλουν

I fully understand your frustration, giorgoslim. I will set the timer for 6 days and if there’s no development by Tuesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello again .... I have contacted again via mail and via chat with the casino in and all their answers are that they do not know when they will approve my withdrawals because my identification is still being processed..continue they write to me I expect that they will inform me but they have never informed me..they only answer when I send them mail but they never write me what else they need or what the problem is ... please help me a lot I want to intervene ... you are the my only solution because I'm sure they're kidding me !!!

Γεια σας και παλι....εχω απικοινωσησει ξανα μεσω mail και μεσω chat με την casino in και ολες τους οι απαντησεις ειναι οτι δεν ξερουν ποτε θα εγκρινουν τις αναληψεις μου λογο οτι ακομα ειναι υπο επεξεργασια η ταυτοποιηση μου..συνεχεια μου γραφουν να περιμενω και οτι θα με ενημερωσουν αλλα ποτε δεν μου εχουν κανει καμια ενημερωση..απαντανε μονο οταν τους στελνω mail αλλα δεν μου γραφουν ποτε τι αλλα χρειαζονται η τι προβλημα υπαρχει...σας παρακαλω πολυ βοηθηστε με θελω να επεμβετε...ειστε η μονη μου λυση γιατι εγω ειμαι σιγουρος οτι με κοροιδευουν!!!

Thank you very much, giorgoslim, for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you very much ... I will wait for Mr. Martin !!! and I have at my disposal that he needs proof to intervene ... once again thank you very much for helping me because you are my only hope

Σας ευχαριστω παρα πολυ...θα περιμενω τον κυριο martin!!!και εχω και στην διαθεση μου οτι αποδειξεις χρειαστει για να επεμβει...αλλη μια φορα σας ευχαριστω πολυ που με βοηθατε γιατι ειστε η μονη μου ελπιδα

Hello giorgoslim!

I will try my best to help you with your issue. I would like to invite Casinoin into this conversation to help us resolve the case.

Thank you very much Mr. Martin ... yes I would like you to intervene because they have never sent me any information on their own let them inform me why they are late ... I am sure they will find something again to delay and more..thanks and again

Σας ευχαριστω πολυ κυριε μαρτιν...ναι θα ηθελα να επεμβετε γιατι δεν μου εχουν στειλει ποτε απο μονοι τους καμια ενημερωση εστω να με ενημερωσουν γιατι αργουν...ειμαι σιγουρος οτι παλι κατι θα βρουν για να καθυστερησουν και αλλο..σαε ευχαριστω και παλι

Hello ... I would like to thank you very much for your valuable help ... my problem was solved successfully .. I would also like to apologize to casinoin for my complaints but I have never had so many days of identification and I was scared ... thank you very much casino guru thank you very much casinoin

Γεια σας...θα ηθελα να σας ευχαριστησω παρα πολυ για την πολυτιμη βοηθεια σας...το προβλημα μου λυθηκε επιτυχως..επισης θα ηθελα να ζητησω συγνωμη απο την casinoin για τα παραπονα μου ομως δεν μου ειχε τυχει ποτε να φιαρκει τοσες πολλες μερες η ταυτοποιηση και ειχα φοβηθει...ειχαριστω πολυ casino guru ευχαριστω πολυ casinoin

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

We’ve reopened this complaint as per the player’s request. Although the original problem was solved, the player is experiencing problems with the withdrawal from the casino. We would like to give this case chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Additional comments by the player:

"Hello .... I had complained to the casinoin a month ago because they were too late with the identification..after many days they identified me but except for a withdrawal of about 900 euros which they allowed me to do..then they cancel all withdrawals ... about every 2-3 days they accept a withdrawal of 150 to 200 euros ... the amount I have inside is very large approximately 18,000 euros .... more than 14 days I am constantly told that the problem is not theirs but the payment provider ... please can you intervene because I do not think the payment provider has a problem for 14 days ??? in case they let me withdraw only 150 to 200 euros every 3 days I will need over 6 months to withdraw my profits ... please help me a lot "

Additional comments by the player:

"Γεια σας....ειχα κανει παραπονο για την casinoin πριν ενα μηνα γιατι αργουσανε παρα πολυ με την ταυτοποιηση..υστερα απο πολλες μερες με ταυτοποιησανε ομως εκτος απο μια αναληψη περιπου 900ευρω που μου επιτρεψανε να κανω..συνεχεια παλι μου ακυρωνουν ολες τις αναληψεις...περιπου καθε 2-3 μερες μου κανουν δεκτη μια αναληψη των 150 εως 200 ευρω...το ποσο που εχω μεσα ειναι λαρα πολυ μεγαλο περιπου 18.000ευρω....συνεχεια μου πανω απο 14 μερες μου λενε συνεχεια οτι το προβλημα δεν ειναι δικο τους αλλα του παροχου πληρωμων...σας παρακαλω μπορειτε να επεμβετε γιατι δεν νομιζω ο παροχος πληρωμων να εχει προβλημα 14 μερες???σε περιπτωση που με αφηνουν να κανω αναληψη μονο 150 με 200 ευρω καθε 3 μερες θα χρειαστω πανω απο 6 μηνες για τραβηξω τα κερδη μου...σας παρακλω πολυ βοηθηστε με"

Additional comments by the player:

"Hello .... I have registered at the casinoin which lasted 20 days ... except for one withdrawal at the beginning all my other withdrawals are canceled..15 days they write to me that it is the fault of the payment provider. Please poki can you help because I believe that you rule out that the payment provider may have a problem for 15 days ... I have at my disposal proofs of everything I say ... thank you very much "

Additional comments by the player:

"Γεια σας....εχω κανει ταυτοποιηση στην casinoin η αποια κρατησε 20 μερες...εκτος απο μια αναληψη στην αρχη ολες μου οι αλλες αναληψεις ακυρωνονται..15 μερες μου γραφουν οτι φταιει ο παροχος πληρωμων.σας παρακαλω ποκυ μπορειτε να βοηθησετε γιατι εγω πιστευω οτι αποκλειετε να εχει προβλημα για 15 μερες ο παροχος πληρωμων...εχω στην διαθεση μου αποδειξεις ολων οσων λεω...σας ευχαριστω πολυ"

Hello all!

I would like to invite Casinoin into the discussion to help us resolving the player's issue with withdrawals.

Thank you very much Mr. Martin and casino guru for your help ... I will wait as long as it takes for your help .... when needed I have at my disposal all the information for what I am complaining to you ... and thank you again

Σας ευχαριστω παρα πολυ κυριε μαρτιν και casino guru για την βοηθεια σας...θα περιμενω οσο χρειαστει για την βοηθεια σας....οταν χρειαστει εχω στην διαθεση μου ολα τα στοιχεια για οσα σας καταγγελω...και παλι σας ευχαριστω

We would like to ask Casinoin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Hello,

I see that indeed there were unsuccessful attempts during the last two days 🙁

Could you please kindly try to request a new withdrawal once again, since I don't see any issue right now.

I am very sorry for the inconvenience caused.

Your sincerely,

Hello again ... my problem as you read is not that I have not withdrawn for two days ... my problem is that the limits that I am allowed to withdraw are too small ... how many daily withdrawals I make over 150 to 200 euros are all canceled ... I have a very large amount in the account and the limits that I have to withdraw in relation to what you say on your site and in terms and conditions are very small..I need 4 months to I withdraw and it is through December 26 ... I understand the casino and I do not ask for huge withdrawals daily but the amount of 150 euros or 200 in litecoin is very small ... at least 400 to 500 I would be happy

Γεια σας και παλι...το προβλημα μου οπως διαβασατε δεν ειναι οτι δεν εχω κανει αναληψη δυο μερες...το προβλημα μου ειναι οτι ειναι παρα πολυ μικρα τα ορια που μου επιτρεπεται να κανω αναληψη...οσες ημερησιες αναληψεις κανω πανω απο 150 με 200 ευρω ολες μου ακυρωνονται...εχω παρα πολυ μεγαλο ποσο μεσα στον λογαριασμο και ειναι πολυ μικρα τα ορια που μου επιτεπεται να αποσυρω σε σχεση με αυτα που λετε στο site σας και στα terms and conditions..χρειαζομαι 4 μηνες να τα τραβηξω και ειναι μεσα απο της 26 δεκεμβριου...καταλαβαινω και το καζινο και δεν ζηταω τεραστιες αναληψεις ημερησιος αλλα το ποσο των 150ευρω η 200 σε litecoin ειναι πολυ μικρο...τουλαχιστον 400 με 500 θα ημουνα ευχαριστημενος

Hi again,

I will check with the relevant team the limits for your account, since according to the rules of the company particular limits may be imposed at the discretion of the company.

I will come back to you as soon as have information on this.

Thank you.

I will wait very well ... I have asked the same question to the customer service department for a month but I have not received an answer .... I want you to inform me about the limit I can withdraw daily I just think that what I have is very small I'm allowed to withdraw. I will wait for your reply thank you

Πολυ ωραια θα περιμενω...εχω κανει την ιδια ερωτηση στο τμημα εξυπηρετησης πελατων εδω και ενα μηνα αλλα δεν εχω παρει απαντηση....θελω να με ενημερωσετε για το τι οριο μπορω να αποσυρω καθημερινα απλα πιστευω οτι ειναι πολυ μικρο αυτο που μου επιτρεπεται εσεις να αποσυρω.θα περιμενω απαντηση σας σας ευχαριστω

Hello all!

Since Casinoin representatives are working on the solution, we wait for their answer and possible resolution of this complaint

Hello,

Please be advised that I have checked this information with the relevant department and was notified that actually there are no such limits for your account as you say (150 - 200 EUR), they are much higher. I also see that in fact you were withdrawing before higher amounts than you specified.

Please reach out to the Support team and they will notify you accordingly.

Thank you.

Because casinoino is lying at the moment, it just has not seen the history of the incident..please please casinoguru to let me send everything I proved with the 100th cancellation withdrawals that the casino in has made me ... with the 100th e-mail that I have sent and they replied that the payment provider is to blame and with the 10 times I spoke on the chat and they told me that their provider still has a problem and to wait politely..from December 26 except for my first withdrawal which was about 1000 euros all other withdrawals if it is over 200 euros are canceled. The same happened last year .... please inform me where I can send the data ???? to get to the point after so many miles to complain I will not be crazy here .... please see again what I say better

Επειδη η casinοin λεει ψεμματα αυτη την στιγμη η απλα δεν εχει δει το ιστορικο του περιστατικου..παρακαλω παρα πολυ την casinoguru να με αφησει να στειλω ολα τα αποδεικτηκα με τις 100δες ακυρωσεις αναληψεων που μου εχει κανει η casino in...με τις 100δες μειλ που εχω στειλει και μου απαντανε οτι φταιει ο παροχος πληρωμων και με τις 10δες φορες που μιλησα στο τσατ και μου ειπανε οτι παλι εχει προβλημα ο παροχος τους και να περιμενω ευγενικα..απο τις 26 δεκεμβριου εκτος απο την πρωτη μου αναληψη που ητανε περιπου 1000 ευρω ολες οι αλλες αναληψεις αν ειναι πανω απο 200 ευρω ακυρονονται.το ιδιο εγινε και εχτες ....παρακαλω παρα πολυ ενημερωστε με που μπορω να στειλω τα στοιχεια????για να φτασω στο σημειο μετα απο τοσα μειλ να κανω παραπονο εδω δεν θα ειμαι τρελλος....παρακαλω πολυ ξαναδειτε καλυτερα αυτα λεω

Every day I ask for a bigger withdrawal and after you cancel it then I ask from 150 to 200 euros and you accept it and the money is credited ... please if you have a history with bigger withdrawals as you say to show them to me ... I am waiting for you to give it to me Some mail to send the receipts to what I say

Καθημερινος ζηταω αναληψη μεγαλυτερη και αφου μου την ακυρωνετε τοτε ζηταω απο 150 εως 200 ευρω και μου το δεχεστε και πιστονονται τα χρηματα...παρακαλω πολυ αν εσεις εχετε ιστορικο με μαγαλυτερες αναληψεις οπως λετε να μας τις δειξετε...εγω περιμενω να μου δωσετε καποιο μειλ να στειλω τις αποδειξεις στα οσα λεω

Hello giorgoslim!

You can send the aforementioned communication via email. You can reach me on: 'martin.d@casino.guru'.

Mr. Martin, I sent you everything I claim with facts .... I repeat once again that I was very excited about casinoin while I was playing ... my problem is that they leave me very small withdrawal limits in relation to the amount I have in my account and in relation to the limits which they say allow ... I am not credited with withdrawals if it is not up to 200 euros ... nor do I ask to be allowed huge withdrawals ... I would be happy with a slightly larger amount of the order 400 to 500 euros ... with 200 euros that are credited to me daily, I will need 4 more months to complete the withdrawal ... I note that my victory has been since December 26

Κυριε μαρτιν σας εστειλα ολα οσα ισχυριζομαι με στοιχεια....ξαναλεω αλλη μια φορα οτι εγω ημουνα ποκυ ενθουσιασμενος με την casinoin οσο καιρο επαιζα...το προβλημα μου ειναι οτι μου αφηνουν πολυ μικρα ορια αναληψης σε σχεση με το ποσο που εχω στον λογαριασμο μου και σε σχεση με τα ορια τα οποια λενε οτι επιτρεπουν...δεν μου πιστονονται αναληψεις αν δεν ειναι εως 200 ευρω...ουτε ζηταω να μου επιτραπουνε τεραστιες αναληψεις...θα ημουν ευχαριστημενος με ενα λιγο μεγαλυτερο ποσο της ταξεως τον 400 με 500 ευρω...με 200 ευρω που μου πιστονουν καθημερινος θα χρειαστω 4 μηνες ακομα για να ολοκλξτωθει η αναληψη...σημειωμω οτι η νικη μου εχει γινει απο τις 26 δεκεμβριου

Hello giorgoslim!

I have received all your emails, thank you for providing me with the communication.

I would like to ask Casinoin representatives, are there any news regarding the problem of the payment provider?

We would like to ask Casinoin to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Hello,

I have checked and see that the last withdrawal worked correctly, but before indeed there were some outrages on the payment provider side. Currently everything is running smoothly.

Please let me know maybe you have a bank card issued by the Greek bank?

Thank you in advance.

Hello giorgoslim!

Are there any news regarding your issue?

Mr. Martin, as you have understood, casino in does not respond to my complaint .... I have complained that they allow me a small withdrawal limit and casinoin is constantly answering the problems they have with the provider 2-days every week .... a few words me and small withdrawals allow me to make and 2 3 times a week I can not make a withdrawal at all .... now I am tired of waiting for an answer 6 days and the answer I get is for another issue .... I understand and I have accepted that nothing can change and I pull the amount they allow me every day ... now I believe that with the information I have given you it is up to you to evaluate the casinoin ... thank you very much for your effort

Κυριε μαρτιν οπως εχετε καταλαβει η casino in δεν απανταει στο παραπονο μου....εγω εχω κανει παραπονο οτι μου επιτρεπουν μικρο οριο αναληψεων και η casinoin απανταει συνεχεια για τα προβληματα που εχουν με τον παροχο 2-μερες καθε βδομαδα....με λιγα λογια εγω και μικρες αναληψεις μου επιτρεπουν να κανω και 2 3 φορες την εβδομαδα δεν μπορω να κανω καθολου αναληψη....πλεον εχω κουραστει να περιμενω απαντηση 6 μερες και η απαντηση που περνω να ειναι για αλλο θεμα....εχω καταλαβει και εχω δεχτει οτι δεν μπορει να αλαξει κατι και τραβαω καθημερινος το ποσο που μου επιτρεπουν...τωρα πιστευω οτι με τα στοιχεια που σας εχω δωσει ειναι στην δικια σας κριση πως θα αξιολογησετε την casinoin...σας ευχαριστω λολυ για υην προσπαθεια σας

Dear Casinoin representatives,

My question for you is: is there anything that can be done in favor of the player with regards to the withdrawal limits? As you suggested earlier, that everything is running smoothly. I strongly believe, the player's satisfaction would be greatly increased and also we can close this as resolved sooner.

We would like to ask Casinoin to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint.

Hello everyone,

I have checked the account once again and see that the last withdrawals went through successfully. Since I don't have rights to decide on withdrawals limits, unfortunately I can't affect it a lot, just to escalate it further. However, no update so far.

Since my question about credit card availability was disregarded by the customer, I assume the customer is ok to use crypto wallet for further payouts.

Kind regards,

Hello giorgoslim!

Could you please confirm, that you received your funds in whole? Is your issue resolved?

Hello giorgoslim!

Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Mr. Martin, nothing has changed .... every day they allow me to withdraw an amount of the order of 5mbtc..anything more how much the withdrawal is canceled .... as I told you before I am tired and I have accepted the fact that nothing can be done better and I will pull this small amount daily ... also I would like to give an answer to the casino in regarding the issue of the bank card .... in the casino in the data authentication process takes more than 14 working days and I can not I risk waiting so long because I am already too late to withdraw my money ... I also chose the casino in because you gave it high ratings and for the fact that they allowed transactions with crypto ... if I wanted to trade with a bank I would I chose a casino that I already knew ... thank you very much for your help anyway

Κυριε μαρτιν δεν εχει αλλαξει κατι....καθε μερα μου επιτρεπουν να τραβηξω ενα ποσο τις ταξεως των 5mbtc..οποιοδηποτε παραπανω ποσο ακυτωνεται η αναληψη....οπως σας ξαναειπα εχω κουραστει και εχω αποδεχτει το γεγονος οτι δεν μπορει να γινει κατι καλυτερο και θα τραβαω αυτο το μικρο ποσο καθημερινος...επισης θα ηθελα μα δωσω μια απαντηση στην casino in οσο αφορα το θεμα της καρτας τραπεζης....στην casino in η διαδικασια ταυτοππιησης στοιχειων κραταει πανω απο 14 εργασιμες μερες και δεν μπορω να ρισκαρω να περιμενω τοσο πολυ διοτι ηδη εχω καθυστερησει παρα πολυ να τραβηξω τα λεφτα μου...επισης επελεξα την casino in επειδη της ειχατε δωσει υψηλη βαθμολογια και για το γεγονος οτι επιτρεπανε συναλλαγες με κρυπτο...αν ηθελα να κανω συναλλαγες με τραπεζα θα επελεγα καζινο που ηδη γνωριζα...ευχαριστω παρα πολυ για την βοηθεοα σας παντως

Dear Casinoin representatives,

After some back and forth communication with the player, we acknowledged, that his withdrawals keep getting canceled in case he tires to withdraw any higher amount.

Could you please have an insight on this situation?

We would like to ask Casinoin to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Hello,

I have escalated the issue to the responsible department to check this case once again.

As soon as there is a reply from them, I will notify you asap.

I apologize for the inconvenience the customer is experiencing.

Thank you.

Dear Casinoin's representatives,

We are looking forward for any update from your end.

We would like to ask Casinoin to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

Dear giorgoslim,

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both parties to reach to a satisfactory resolution.

Representatives of Casinoin provided me with some proof that you received all of your payments. Could you please confirm this information?

Hello giorgoslim!

We have not heard from you. We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will close it.

Looking forward to hearing from you.

The people of the casino in showed you that all the payments were made because after so many months I got tired and finally lost the balance I had inside because they allowed me very small withdrawals ... nothing ever changed in the casino in I just got tired and gambled the rest. ... but you as a casino guru I believe that you gave too much time to the casino in to respond to our complaints ... this whole situation lasted 5 months and I sent proof of what was happening ... if you believe that this company should promote it and have it and ratings 8.5 i have nothing else to add

οι ανθρωποι του casino in σας εδειξαν οτι εγιναν ολες οι πληρωμες διοτι μετα απο τοσος μηνες κουραστηκα και τελικα εχασα το υπολοιπο που ειχα μεσα επειδη μου επετρεπαν πολυ μικρες αναληψεις...δεν αλλαξε ποτε κατι στην casino in απλα κουραστηκα και τα τζογαρα το υπολοιπο....και εσεις ομως σαν casino guru πιστευω οτι δωσατε παρα μα παρα πολυ χρονο στην casino in να απανταει στα παραπονα μας...ολη αυτη η κατασταση κρατησε 5 μηνες και εστελνα και αποδειξεις για αυυτο που συνεβαινε...αν εσεις πιστευετε οτι αυτη η εταιρια πρεπει να την promote και να της εχετε και βαθμολογια 8.5 δεν εχω να προσθεσω τιποτε αλλο

Dear giorgioslim,

Firstly, I am very sorry to hear, that you did not managed to receive all the funds due to the extensive time frame and inability of the casino to solve your problem. Kindly note, that without any reply from Casinoin's team we were not able to continue in resolving your situation and bear in mind that I tried my best to help you with your issue. Unfortunately, the outcome was not satisfactory for both of us.

Please allow us a few days, we will discuss this case internally and I will be back with our conclusion.

Hello,

I would like to apologize once again because I understand that this caused a lot of inconvenience to the customer.

I can confirm that there indeed were outages with the payment gateway we are sorry about, that's why I suggested the customer using a bank card since this method works smoothly for both deposits and withdrawals for all of our customers from Greece. Unfortunately, the customer didn't want to add this payment method.

Also, I have checked once again that there were not particular limits set for the account in question, the customer were able to withdraw different amounts except for intervals when we were facing technical issues.

I see that the customer has withdrawn almost all of his winnings from the day of complaint and keeps playing with us till today. There is always an option to request gaming sections block if anyone wants to freeze funds on the account.

Since the customer has decided to stay with us, I would highly recommend using the bank card as per deposits and withdrawals since it's a wildly used by our Greek customers. Anyways, If he continues using crypto, there were some changes that we have implemented so I hope that those will prevent this from happening again.

Sincere apologies and kind regards,

Casinoin Team

Hello all!

Please allow us a few more days, we need to further discuss the case internally and I will be back with our conclusion.

We have acknowledged that the player 230 mBTC out of 700 mBTC which was the original outstanding balance. We have also contacted representatives of Casinoin and trying to resolve this matter with them.

Hello all!

The original issue regarding the player's verification was resolved in a few weeks. Then another issue occurred, the player was able to withdraw only small installments of his balance, because withdrawals of higher amounts were declined by the casino. The casino offered an alternative payment method to the player, but the player preferred to use crypto wallets, which was the reason why he joined Casinoin. The hinderance and extensive time frame to withdraw the whole balance, led to the player playing down around 230 mBtc out of the 700 mBtc. We would like to point out that the communication from the casino's side was not ideal at all, however alternative payment method was offered and the player decided to play down his balance on his own. After taking all the facts within this case into consideration and an internal discussion at Casino.Guru, we would like to close this complaint as 'resolved'.