BC.Game Casino - Акаунтът на играча беше блокиран.

A long time ago I was almost here for 2 years. I think they closed my bc game account without giving me an explanation. I wrote to support and they only told me that I had made a multi-account and did not want to tell me anything else, treating me coldly. Without an explanation I wrote an email to support again explaining my situation that because I couldn't access my account that they told me that I had verification risks and months passed until they answered me saying that they were not going to return my account with money within she my money btw. A few days ago they wrote to me. Because I kept insisting that they release my account and be able to use it or even withdraw my savings that were there and they only told me that they had a lot of work content and to send them a kyc for them to review, which they have not done yet. They are playing with the money of all the players in the casino. There I show you photos of the emails from a while ago towards here with the dates

Hace un buen tiempo ya casi voy para 2 años creo que me cerraron mi cuenta de bc game sin darme una explicación. Le escribí al soporte y solo me dijo que yo había echo una multicuenta y no me quiso decir nada más tratándome fríamente. Sin una explicación escribí un correo al soporte de nuevo explicando mi situación que porque no podía entrar a mi cuenta que me decía que tenía riesgos de verificación y pasaron los meses hasta que me respondieron diciendo que no me iban a devolver la cuenta con dinero dentro de ella mi dinero por cierto. Hace unos días atrás me escribieron. Porque yo seguí insistiendo para que me liberaran la cuenta y poder usarla o aunque fuera retirar mis ahorros que estaban ahy y solo me dijeron que tenían mucho contenido de trabajo y que les mandara un kyc para ellos revisar lo cual aún no han echo. Están jugando con el dinero de todos los jugadores del casino. Hay les muestro fotos de los correos de hace un tiempo hacia acá con las fechas

Hello Papotiko,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you have any remaining balance when your account got closed? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

If I remember correctly my account was verified I already had almost lv 22 imagine I had 2fa and everything. One day at night I started to play as I usually did and the next day I notice that it asks me for a username and password to enter, which it did not ask me since it was my account on my phone. And when I try to enter it tells me that my account was at risk. Without saying anything else I couldn't access it anymore. And the support treated me badly as if I were a dog. I felt bad because of that, I had funds inside. I don't remember exactly how much now, but there was a lot inside. I had bcd locked a few that I had won from my deposits in addition to the ones that were already unlocked. What I would like is that bc game could let me enter my account again. Even if it is to make my withdrawals from my funds or to allow me to continue playing, which is what I like and spend a lot of time inside to reach the level that was there. That's the saddest thing 😢 about the case.

friend, in the screenshots are reflected the dates of the mailings that I sent to support, the first one that I sent to you is the oldest date

I wrote to them asking them to please allow me to enter the account or to give me a good explanation. And they will let me take what is mine that I had left. In addition to what I had generated by my referrals and my bets plus deposits

please 🙏 I ask you to help me

Si recuerdo bien mi cuenta estaba verificada ya tenia casi el lv 22 imaginese tenía 2fa y todo. Un día por la noche me puse q jugar como hacía habitualmente y al otro día noto que me pide usuario y contraseña para entrar cosa que no me pedía ya que era mi cuenta en mi teléfono. Y cuando intento entrar me dice que estaba en riesgo mi cuenta. Sin decir nada más no pude acceder a ella más. Y el soporte me trato mal como si fuera un perro. Me sentí mal por eso tenía fondos dentro no recuerdo ahora exactamente cuánto pero si había dentro bastante. Tenía bcd bloqueados unos cuantos que había ganado por mis depósitos además de los que ya estaban desbloqueados. Yo lo que quisiera es que que bc game me pudiera dejar entrar a mi cuenta de nuevo. Aunque sea para hacer mis retiros de mis fondos o que me permitiera seguir jugando que es lo que me gusta y pase bastante tiempo dentro para llegar al nivel que estaba ahy. Eso es lo más triste 😢 del caso.

amigo en las capturas de pantallas están reflejadas las fechas de los envíos del correo que hice a soporte el primero que le hice es la fecha más vieja

yo les escribía pidiéndoles de favor que me permitieran entrar a la cuenta o que me dieran una buena explicación. Y me dejarán sacar lo mío que había dejado. Además de lo que tenia generado por mis referencias y mis apuestas más los depósitos

por favor 🙏 les pido que me ayuden

Hello, I'm going for more than a week and I still haven't received any news from the BC Game casino or from you

I wish you could give me a solution friends please 🙏

Hola ya voy para más de una semana y aún no recibo noticia ni por parte del casino de BC Game ni por ustedes

me gustaría que pudieran darme solución amigos por favor 🙏

Hello Papotiko and thank you for all the information provided so far. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello friend Stefan, best regards. If you were reviewing my case. And he's going to take care of him, ask what you need and I'll tell you.

What I want is to recover my account with my funds and my money.

mainly recover my account

Hola amigo Stefan saludos cordiales. Si estuvo revisando mi caso. Y va a hacerse cargo de él pregunte lo que necesite y le digo.

yo lo que quiero es recuperar mi cuenta con mis fondos y mi dinero.

principalmente recuperar mi cuenta

Hello Papotiko,

This is Tomas, and due to the absence of my colleague, I have taken over your complaint. I have reviewed your case, and I would like to invite BC.Game Casino to join the conversation and participate in the resolution of this complaint.

Dear BC.Game Casino,

Can you please provide any reasons why the player's account has been blocked?

Thank you.

Best wishes,

Tomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello good morning friend I would like to know how the case is going

Hola buenos días amigo me gustaría saber cómo va el caso

Hello, good afternoon, friend. I would like to know if the bc game casino can ignore players like this as if they did not care. It's been more than 14 days since I wrote to him and he hasn't answered. A friend recommended the Guru to me because they could help and that's why I asked for help, he wrote to you and you helped him and returned his account. Why can't BC game do the same?

with me

Hola buenas tardes amigo me gustaría saber si el casino de bc game puede ignorar así a los jugadores como si no les importara nada. Ya hace más de 14 días que se le escribió y no contesta un amigo me recomendó el Guru porque podían ayudar y por eso les pedí ayuda él les escribió y ustedes le ayudaron y le devolvieron su cuenta. Porque no puede BC game hacer lo mismo

conmigo

Hello Papotiko,

In order to verify your account please confirm the following :

• Your account email
• Your account Username
• 1x deposit txid (transaction ID) made to the account

Kind regards ,

BC.GAME

Dear Papotiko,

Can you please provide the casino with the above-requested information? I will hide your reply from the public.

Thank you.

Kind regards,

Tomas

Dear BC.Game Casino,

Can you now please update us on the status of the player verification?

Thank you.

Kind regards,

Tomas

Dear BC.Game Casino,

Can you please confirm which of the above-listed accounts was the initial one? Is it the one that you have kept open?

Thank you.

Kind regards,

Tomas

I just want to have that account with ID: 1527974 back. Even if they give me zero, I promise that no incident that harms the casino will happen again. My only reason for the account is because of level 21, which cost me so much work to reach. I do not want referrals or earnings from them, I would just like to recover it again

Yo solo deseo tener esa cuenta con ID: 1527974 de regreso. Aunque me la den en cero yo me comprometo a que no va a suceder de nuevo ningún incidente que haga daño al casino mi única razón de la cuenta es por el level 21 que tanto trabajo me costo llegar. No quiero referencias ni ganancias de ellas solo me gustaría volverla a recuperar

I make my deposits normally and play my games participate in corresponding activities. Please give me back the main account, give it to me at zero but with the lv 21 it has 🙏. Before I was younger and I had no knowledge about what I could lose or not but time passes and experiences teach

Yo hago mis depósitos normalmente y juego mis partidas participar en actividades correspondientes. Por favor devuélvanme la cuenta principal dénmela en cero pero con el lv 21 que tiene 🙏. Antes era más joven y no tenía conocimiento sobre lo que podía perder o no pero ya el tiempo pasa y las experiencias enseñan

Dear Papotiko,

We regret to inform you that upon reviewing all relevant information, we have determined that your complaint is unjustified.

As you acknowledged, you violated the casino's Terms and Conditions by creating multiple accounts. However, the crux of the issue lies in your misuse of the casino's referral system, which resulted in falsely generating affiliate income.

The casino acted in accordance with its Terms and Conditions, and they already displayed goodwill by choosing to keep one of your accounts active.

We advise you to refrain from engaging in such abusive practices in the future.

Best regards,

Tomas