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Hello, I paid 10 € in b-bets Casino on 100% + 100fs that I did not receive. Instead, I only got € 12 and 60Fs. That should be 120% + 60 fs. I submitted and asked for all the screenshots. Nothing

Hallo ich zahlte in b-bets Casino 10€ ein auf 100%+100fs die ich nicht erhalten habe. Stattdessen bekam ich nur 12€ gutgeschrieben und 60Fs. Das sollten 120%+60 fs sein. Ich habe alle Screenshots eingereicht und nachgefragt. Nichts

Dear Diana1323,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. I’m sorry to hear about your problem. What was the exact reason why a promotional offer couldn’t have been applied to your account and a different one was activated instead? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it, along with a screenshot of the exact bonus that you have tried to redeem, to petronela.k@casino.guru.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Diana1323,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.