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I made a deposit and they blocked my account claiming that I had committed fraud against them, that's a lie, the money came out of my bank account legitimately, so the site has no right to rob me, especially I'm sick with terminal cancer, I just I wanted to play the site 22bet robbed me they simply blocked the money that is not theirs it was deposited from my bank account ID 7660***09 player, please God help me

Fiz um depósito eles fez o bloqueio da minha conta alegando que eu fiz fraude contra eles, isso é mentira o dinheiro saiu legítimo da minha conta bancária, então o site não tem o direito de me roubar, ainda mais estou doente com câncer terminal, apenas queria jogar o site 22bet me roubou simplesmente travou o dinheiro que não é deles foi depositado da minha conta bancária ID 7660***09 jogador, por Deus me ajudem

Dear brunoson30,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Do I understand correctly that your account has been blocked before you had a chance to place any bets?
• Have you played in this casino in the past or this would have been your first game session?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

All deposits left my bank

I have never had another account on this 22bet site

Not even multiple accounts, the 22bet site is dirty, trying to take advantage of people

This makes it easy for you to deposit on the site, they simply block your account and steal your money, they were the ones who committed the fraud, 22bet

He asked me for documents, I sent them several times, even holding my cell phone to the side of my face, as requested, everything in my name, documents, deposits, everything, everything

What this one is doing to me is not done

Even more, I just wanted to have fun and take my mind off the pain I'm going through, because I have terminal cancer, this site still does that for me!

But God is watching everything, you will pay dearly 22bet

Todos os o depósitos saiu da minha bancária

Eu nunca tive outra conta nesse site 22bet

Nem múltiplas contas o site 22bet é sujo querendo aproveitar das pessoas

Assim fica fácil você deposita no site eles simplesmente bloqueia sua conta e rouba seu dinheiro, quem fez fraude foi eles 22bet

Me pediu documentos eu enviei várias vezes até segurando o celular do lado do rosto como foi solicitado esta tudo em meu nome documentos depósitos tudo tudo

O que esse esta fazendo comigo não se faz

Ainda mais eu somente queria me divertir tirar um pouco da minha cabeça essa dor que estou passando, pois estou com câncer terminal, esse site ainda vem me faz isso!

Mais Deus está vendo tudo vocês vai pagar muito caro 22bet

I have more prints that my money is stuck inside the 22bet website, by God ask them to give me my money back. This is a crime, help me get back the money that is mine, 22bet cannot keep money that is not mine. It's theirs, this is theft

I'm begging you to have mercy on me and help me please for God's sake

Tenho mais print que o meu dinheiro está preso lá dentro do site 22bet, por Deus pede a eles guro, que devolva o meu dinheiro Isso é crime me ajudem a receber de volta o dinheiro que é meu, 22bet não pode ficar com dinheiro que não é deles isso é roubo

Tô implorando a vocês que tenha misericórdia de mim e me ajudem por favor por Deus

Hi brunoson30,

I'm sorry but I still don't understand why your account was blocked.

• Could you please advise how long ago you registered your account?
• Did you have any successful withdrawals from this casino in the past?
• Do I understand correctly that your account has been blocked before you had a chance to place any bets?

Thank you.

Thank you very much, brunoson30, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, brunoson30,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible.

In the meantime, while we will wait for the casino's response, please, answer the following questions, brunoson30, because there are a few discrepancies and unclear information:

• If you lost all your deposits, as you claimed above, from what did you win the disputed funds?
• What does the disputed amount represent? How did you accumulate those funds?
• Since it is not clear what you were accused of, why did you mention multiple accounts?
• Can you share with us the casino's statement about alleged fraud? (Screenshot of the complete communication or you can forward the original email from the casino to branislav.b@casino.guru)

Please note that successful verification does not mean anything if other casino rules were breached.

Now I would like to invite 22bet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear 22bet Casino team,

Could you please provide us with a detailed explanation of the player's situation?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary evidence to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

The first deposits were lost as I mentioned in this topic

Soon after I made a deposit of 2500 I started winning

Soon after, I made two more withdrawals and the site paid me correctly without any problems.

I left a remainder in the account to continue betting as soon as I won and went to withdraw the 22bet website asked me for documents

I sent all the documents as requested, everything you asked me for I sent!

Until then when I was losing the site didn't care! As you can see in this thread I made some deposits

1mil + 1mil+mil1+ 177 reais + 2500 reais

Until then it was great for the 22bet site!

When I started to win, the site simply blocked me from my account making allegations of fraud.

So I ask, how much did I lose because the site wasn't fraud???

Only after I started earning did the site make such false claims about me

to avoid paying the amount of 5170 reais

Since I sent all the requested documents

If I need it, I'll send it again without any problems!

I ask politely I can't win I'm forced to lose

I'm sorry but I didn't understand this 22bet website

That's right, the player is forced to lose,

If I had deposited until today and lost the site I would never ask for documents or make accusations.

Now, as I won, the site doesn't want to pay me the amount, I do! My money because it was all legit

Simple, the casino can claim that you committed fraud and keep your money. This is theft, a crime

Follow the false accusations made by 22bet casino

Os primeiros depósitos foi perdidos como mencionei nesse tópico

Logo após eu fiz um depósito de 2500 comecei a ganhar

Logo em seguida fiz mais dois saque o site me pagou corretamente sem nem um problema

Deixei um restante na conta para continuar apostar assim que ganhei e fui sacar o site 22bet me pediu documentos

Eu enviei todos os documentos da forma que foi solicitado tudo que me pediu eu enviei!

Até então quando eu estava perdendo o site não se importou! Como pode vê nesse tópico eu fiz alguns depósitos

1mil + 1mil+mil1+ 177 reais + 2500 reais

até então estava ótimo para o site 22bet!

Quando comecei a ganhar o site simplesmente me bloqueio minha conta fazendo as alegações de fraude

Daí eu pergunto, quanto eu perdi para o site não tinha fraude???

Somente depois de eu começar a ganhar o site fez tais alegações mentirosas sobre mim

para não pagar o valor 5170 reais

Sendo que eu mandei todos os documentossolicitados

Se precisar eu mando novamente sem problemas algum!

Eu pergunto educadamente não posso ganhar sou obrigado a perder

Me desculpa mais eu não entendi esse site 22bet

É justo isso o jogador é obrigado a perder,

Se eu tivesse depositando até hoje e perdendo o site jamais pediria documentos e nem me faria acusações

Agora como eu ganhei o site não quer me pagar o valor, eu quero sim! Meu dinheiro pois foi tudo legítimo

Simples o cassino pode alegar que você fez fraude e ficar com seu dinheiro Isso é roubo crime

Segue as falsas acusações feita pelo cassino 22bet

Alright, brunoson30. Thank you for the clarification.

If I understand it correctly, your disputed winnings were accumulated from your last deposit.

I read your posts translated into English, so maybe there were some inaccuracies in the translation of your previous post(s).

So, let's now wait for the casino's response and the details.

We are sorry to tell you that cooperation with account 7660***09 was terminated because of the detection of multi-account creation. The user managed to withdraw an amount exceeding his deposit.

According to our rules, after the completion of the proceedings, the company has the right to make any decision based on the principles of reasonableness and fairness. In this case, this includes the ability to block (close) the account, including duplicate accounts. Such actions may result in the invalidation and cancellation of all bonuses, free bets, and winnings received when using said bonuses and free bets, as well as the cancellation of all winnings received from the main or duplicate accounts.

We strive to maintain a fair and honest gaming environment for all our users and take all necessary measures to prevent violations of our rules.

Dear 22bet Casino team,

Thank you for the explanation. However, it seems like you forgot about one important question.

"If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary evidence to my email address (branislav.b@casino.guru)."

It would be highly appreciated if you could provide me with relevant evidence supporting your claims and the casino's decision, as well as more details regarding the linked accounts and activities performed on them.

What games did the accounts play most? If there were any bonuses used on the linked accounts, what bonuses were used on which account, please? Were the disputed winnings accumulated with a bonus or only with a real money deposit?

It would help if I could review it in the complainant's transaction/bonus history and see data matches connecting the allegedly linked accounts.

Looking forward to hearing from you.

22bet you guys are pathetic!

So you made it clear that the player cannot win more than what he deposited?

So now it's explained, the player is forced to lose?!

Which multiple accounts were created?

Can you send me proof of creating multiple accounts in my name?

Evidence please?

It's very easy to say, even parrots can speak!

Since you make false claims that I created several accounts to avoid paying me, is there any way to prove this?

Because this is a crime, accusations that don't even make sense!

22bet this makes my stomach upset, the allegations that you 22bet make to avoid paying me what you owe me 5170 reais are disgusting

So when a player deposits 200 reais, and wins 400, he cannot withdraw?

Because when it comes to bonuses, the first deposits were all lost, if there were any bonuses they were lost along with the first deposits, which is easy to access, anyone can see that your 22bet website gives the bonus only applies to the first deposit of which I deposited more of 5000 thousand reais and

And these first deposits were all lost

Dear Guru, 22bet casino makes it clear that the player cannot win and is forced to lose anyway!

I didn't do multiple calculations!

This is false and lacks respect for human beings,

So it would be very easy, the casino has the strength of an oppressor, when you lose everything is ok, there was no fraud when I was losing?!

I could be depositing until I reached millions, then I just won and there was fraud

Honestly I'm disgusted by you 22bet is the most rotten casino I've ever seen

But I will receive it even after I die because my family members are already aware of the case!

22bet your name may be made public on various television channels and social networks

Because it would be very easy for me to pick up the phone right now and do a live broadcast saying what you are doing to me

Especially since I'm sick!

I need my money because when I lost it you received it without any complications

So I ask in the name of Jesus Christ, don't do this to me, please pay me what you owe me, I really need my money to continue my treatment, buy medicine

Because I feel a lot of pain, you have no idea how terrible this is

22bet voces é patético!

Então vocês deixaram claro que o jogador não pode ganhar além do que ele depositou?

Então agora está explicado, o jogador é obrigado a perder?!

Quais múltiplas contas foi criadas?

Tem como me enviar o comprovante de de criação de várias contas Em meu nome?

Evidências por gentileza?

Pois é muito fácil falar, até papagaio fala!

já que faz falsas alegações de que eu criei várias contas para não me pagar , tem como provar isso?

Pois isso é crime acusações, que não tem nem um sentido!

22bet isso me embrulha o estômago, chegando a ser repugnante tais alegações que vocês 22bet, faz para não pagar o que me devem 5170 reais

Então quando um jogador depositar 200 reais, e ganhar 400 não pode sacar?

Pois quando se fala de bônus os primeiros depósitos foi todos perdidos, se teve algum bônus foi perdidos junto com os primeiros depósitos que é de fácil acesso qualquer um vê que o seu site 22bet da o bônus somente se aplica em primeiro depósito cujo eu depositei mais de 5000 mil reais e

E tais primeiros depositos foram todos perdidos

Caro Guru o cassino 22bet deixa claro que o jogador não pode ganhar ele é obrigado a perder de qualquer forma!

Eu não fiz várias contas!

Isso é uma falsa e falta de respeito com ser humano,

Então seria muito fácil o cassino tem a força de um opressor, quando você perde esta tudo ok não teve fraude quando eu estava perdendo?!

Eu poderia estar depositando até chegar a milhões, daí foi somente eu ganhar teve fraude

Sinceramente eu tenho nojo de vocês 22bet é o cassino mais podre que eu já vi até hoje

Mais eu vou receber sim até depois de morto pois meus familiares já estão cientes do caso!

22bet seu nome pode vir ao público em vários canais de televisão e redes sociais

Pois seria muito fácil eu pegar me telefone agora e fazer uma transmissão ao vivo dizendo o que vocês estão fazendo comigo

Ainda mais que estou doente!

Preciso do meu dinheiro pois quando eu perdi vocês recebeu sem nem uma complicação

Então eu peço em nome de Jesus Cristo não faz isso comigo por favor me paguem o que vocês me devem eu preciso muito do meu dinheiro para dar continuidade ao meu tratamento comprar remédios

Pois eu sinto muitas dores vocês não tem noção de quanto isso é terrível

Hello Branislav,

I've already forwarded the evidence and explanations to you via email. Thank you for your attention and understanding.

This surprises me because what is the intention of hiding evidence 🤔

Since I was honest in leaving all the evidence in front of everyone to ascertain the facts

So it is easy for 22bet casino to make any allegations, such as that the casino is not clean!

I don't expect anything good, it's a trap, I didn't do enough math!

If the evidence is about me, I want to see it too

Because I have the right to see what this dirty casino 22bet is up to, because I don't expect good things from a dirty, disgusting filthy casino like this one that is capable of doing anything to rob people

Yes, I want the evidence to show me a rotten casino, because I have the right to know what your trap is, what setup on your part??

Be careful guys, don't deposit in this casino, it is the dirtiest, filthiest casino

22bet even after I die I will receive it, my family will receive the money in court and all social networks and the media will know about the rotten casino. Which is 22bet anyway you will be affected the amount you are stealing from me will cost you much more 22bet.

God is seeing everything

The law of return does not fail🙏

Isso me espanta pois qual a intenção de esconder evidências 🤔

Sendo que eu fui honesto de deixar todas as evidências aos olhos de todos para averiguar os fatos

Então fica fácil o cassino 22bet fazer qualquer alegações, uma que o cassino não é limpo!

Não espero coisa boa, é armadilha eu não fiz várias contas!

Se as evidências se trata de minha pessoa eu também quero vê-las

Pois eu tenho o direito de ver o que esse cassino sujo 22bet está tramando, pois eu não espero boa coisa de um cassino imundo sujo e nojento igual a esse que, é capaz de fazer qualquer coisa para roubar as pessoas

Eu quero sim, as evidências me mostre cassino podre, pois eu tenho o direito de saber qual sua armadilha, o qual armação da parte de vocês??

Cuidado pessoal não deposita nesse cassino ele sim é o cassino mais sujo imundo

22bet mesmo eu depois de morto eu vou receber, meus familiares vai receber o dinheiro na justiça e todas as redes sociais e mídia vai ficar sabendo o cassino podre. Que é o 22bet de qualquer forma vocês vai ser afetado o valor que vocês estão me roubando vai custar muito mais caro a vocês 22bet.

Deus está vendo tudo

A lei do retorno não falha🙏

I'm just asking for my money, because I need to continue my chemotherapy sessions, it would be great if you paid me my money, I need it!

Unlike you, I have a long time to live, I don't, so I ask for mercy on me, if there is anyone who has a heart on this site 22bet, pay me, God, you have no idea of my pain, God, don't do this to me, I never did it nothing for you 22bet

Só estou pedindo o meu dinheiro, pois eu preciso continuar as minhas consultas seções de quimioterapia, seria demais vocês me pagar o meu dinheiro, estou precisando!

Ao contrário de vocês tem muito tempo de vida, eu não, então eu peço misericórdia de mim, se existe quem tenha um coração nesse site 22bet me pague por Deus, Vocês não tem noção das minhas dores por Deus não faz isso comigo eu nunca fiz nada pra vocês 22bet

Dear brunoson30,

After gathering all the necessary information, we are closing this complaint as unjustified due to the following:

• multiple accounts/collusion - at least 2 casino accounts (including yours) were linked by specific and unique personal data, which confirms the accounts were registered by you
• manipulative game strategy in virtual sports
• both above points mean a breach of the casino's Terms and Conditions
• bonus was also used on your disputed account
• you withdrew from your account more than you deposited

In addition, as you might know, our forum deals with complaints about online casinos only. I understand it must be difficult for you, but we do not have enough insight to take on this kind of issue, and after gathering all the necessary information, we can see that the allegations relate to virtual sports betting.

I recommend you submit your complaint to one of the websites that deal with sports betting-related complaints, to ADR, or directly to the authority that regulates the casino. Also, I recommend it if you need more details/evidence regarding the casino's claims and decision.

In case of any questions, feel free to contact me at my email (branislav.b@casino.guru).

Thank you very much for your understanding, and sincerely wish you good luck in resolving your issue.

Thank you too, 22Bet Casino Team, for your cooperation and help.

Best regards,

Branislav, Casino.Guru