WinBet Casino BG - Играчът се оплаква, че софтуерът се манипулира.

This site only robs people of money. The software is being manipulated. All games crash.

Please note.

It is high time they were sanctioned

Този сайт само обира парите на хората. Софтуера се манипулира. Всички игри забиват.

Моля Ви обърнете внимание.

Крайно време е да се санкционират

Dear Анета,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear Анета,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

What kind of evidence do you want this is small and comes out just when he starts giving. If you want something else I will get it

Какви доказателства искате това малко ли е и излиза точно когато започне да дава. Ако искате нещо друго ще го набавя

Анета, based on this screenshot it sounds like this might be a problem with the internet connection. Unfortunately, we cannot judge such cases fairly and I am afraid there isn't anything we can do, therefore I am forced to reject this case. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of relevant proof that something unfair is going on, do not hesitate to contact us and we can reopen this complaint anytime.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.