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Withdrawal requested 20 days ago and they give no solution, only excuses.

Amount claimed € 50

Retiro solicitado hace 20 días y no dan solución, solo excusas.

Cantidad reclamada 50€

Dear Sandrine,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have deposited any funds into your account and which exact bonus you have redeemed? Have you completed the account verification successfully in the past? Did you receive any explanation from the casino why your winnings haven’t been paid yet?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello, I have not deposited anything, it was simply a bonus for verifying my account, I have played with it and I have won them a lot of money, you could only withdraw € 59 maximum.

I have requested the withdrawal of the € 50 on September 26, the 28 of the same month, they sent me sms, that between 1 to 4 days I would have it in my bank account, false thing, to date they have not made the deposit or 20 days have passed.

I have chatted with this people 3 times in this time and sent several emails to customer service and nothing at all.

The emails do not give you a solution, they only refer you to the chat, whose agents, apart from not speaking to you in Spanish, which is rare since the casino works here in Spain, constantly ask for your data and in the end they tell you that if 10 days, another that if 12, etc ..., I tell them that 20 days have passed and they close the chat.

They already have me very fed up, lack of response and word.

What can I do about it? Thank you

Hola, no he depositado nada simplemente fue un bono por verificar mi cuenta, he jugado con él y les he ganado bastante dinero, sólo se podía retirar 59€ máximo.

He solicitado el retiro de los 50€ el 26 de septiembre, el 28 del mismo mes, me enviaron sms, que entre 1 a 4 días lo tendría en mi cuenta bancaria, cosa falsa, a día de hoy no me han realizado el ingreso u ya han pasado 20 días.

He chateado con estay gente 3 veces en éste tiempo y enviado varios correos a atención al cliente y nada de nada.

Los correos no te dan solución, sólo te remiten al chat, cuyos agentes, aparte de no hablarte en español, cosa rara ya que el casino funciona aquí en España, constantemente te piden tus datos y al final te dicen que si 10 días, otro que si 12, etc...., Les digo que ya pasaron 20 días y cierran el chat.

Ya me tienen muy harta, falta de respuesta y de palabra.

Qué puedo hacer al respecto? Gracias

Dear Sandrine,

I have checked terms and conditions, and this is what I found https://www.spin247.com/our-terms/terms-and-conditions/:

"We aim to process withdrawals for depositing customers within 3-4 working days (being Monday to Friday, excluding Bank Holidays) of a request. Withdrawals for non-depositing customers will take 10-12 working days. Where we require ID, source of funds, proof of payment of phone bill or any other documentation, withdrawals will be delayed pending receipt of such documents."

Could you please confirm that you have provided all the required documents? Thank you in advance.

Hello, if I have sent you all the documentation that you have requested:

DNI on both sides

Electricity bill, where my information and address appear

I'm still waiting, 14 working days have already passed and I still don't have the income, or any response

Thank you

Hola, si les he enviado toda la documentación que me han pedido:

DNI por ambas caras

Factura de la luz, donde constan mis datos y domicilio

Sigo esperando, ya han pasado 14 días laborables y sigo sin tener el ingreso, ni respuesta alguna

Gracias

Hello again, I also sent them my full bank account, Iban and CECA / BIC, for the deposit and according to them everything was correct

Hola de nuevo, también les envié mi cuenta bancaria completa, Iban y CECA/BIC, para el ingreso y según ellos estaba todo correcto

Thank you very much, Sandrine, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, thanks for your attention.

I tell them that yesterday I spoke with them again through the chat and they have asked me for bank movements from 09/28/2020 to 10/17/2020, to verify that I have not received the deposit.

I sent them to you via email and uploaded them on your website through adding ID documents, I await your response.

I have capture of the conversation I had with them.

Hola, gracias por su atención.

Les comento que ayer he vuelto a hablar con ellos a través del chat y me han pedido movimientos bancarios desde el día 28/09/2020 hasta 17/10/2020, para comprobar que no he recibido el ingreso.

Se los envié a través del correo electrónico y los subí en su web a través de añadir documentos ID, espero su respuesta.

Tengo captura de la conversación que tuve con ellos.

I would like to ask Spin247 Casino to join us and help us resolve the player's issue.

Hi Sandrine,

We hope you are well and safe.

When a player has not deposited there is a minimum withdrawal amount before we are able to process any withdrawals. These can be found in Section 9 point 59 of our Terms and conditions. We will also insert the table here to avoid any confusion:

If you have not made a deposit, there are minimum withdrawal amounts, as detailed in the following table:

Currency Amount

• Canadian Dollar (C$)$100
• US Dollar (US$)$100
• South African Rand (ZAR) R400
• Euro (€)€100

Unfortunately the amount you have requested to withdraw is under the minimum amount therefore we are unable to process the withdrawal at the moment in time.

However in your earlier comment you mentioned you have been informed "you could only withdraw € 59 maximum" Please can you let us know where you was told this and we can look into this, as you should not have been told incorrect information. We can only apologies for this and will look to correct this as soon as possible.

We apologies for any confusion caused. Please let us know if you require any further assistance on the matter.

Many thanks,

Spin247.

In response to Casino Spain 247:

A few hours ago I spoke with one of his agents and it turns out that the money to withdraw is € 76.12, I sent him bank movements from 09/28/2020 until today and I am waiting for them to communicate before Tuesday with me for the transaction.

As for the € 59, it is a text error

As for the withdrawal, it is already in process, according to the agent and approved on 09/28/2020, with the following SMS received from the casino:

Congratulations! Your winning Spin247 withdrawal has been processed and you will receive it in 1-4 business days depending on your bank. Spin 247.

En respuesta al Casino Spain 247:

Hace unas horas que he vuelto a hablar con uno de sus agentes y resulta que el dinero a retirar es de 76.12€, le remití movimientos bancarios desde 28/09/2020 hasta hoy y estoy a la espera de que antes del Martes, se comuniquen conmigo para la transacción.

En cuanto a lo de los 59€, es un error de texto

En cuanto a la retirada ya está en proceso, según el agente y aprobada con fecha de 28/09/2020, con el siguiente sms recibido de parte del casino:

Congratulations! Your winning Spin247 withdrawal has been processed and you will receive it in 1-4 business days depending on your bank. Spin 247 . 

In response to the Spin 247 Casino

En respuesta al Casino Spin 247

The withdrawal table sent from the player seem's to be the one right as I can see the same information on the site. Dear Sandrine, is there any update regarding your case, as you mentioned that your withdrawal has been processed?

Hello there is nothing new after 5 weeks, I consult the casino chat and they always answer the same thing "the payment team will notify you via sms when it is"

I send emails to support and they don't reply to any

Withdrawal processed and approved on 09/28/2020 and no response

I will keep insisting

Keep in touch

Thank you

Hola no hay nada nuevo después de 5 semanas, consulto al chat del casino y siempre responden lo mismo " el equipo de pago le avisará a través de sms cuando esté"

Envío correos electrónicos al soporte y no responden a ninguno

Retiro procesado y aprobado el 28/09/2020 y sin respuesta

Seguiré insistiendo

Seguimos en contacto

Gracias

Could Spin247 Casino give us some information about the pending withdrawal?

Hello Nick, yesterday I have returned to check my withdrawal in the chat and they continue with the same ... After 4 weeks of approval, do not continue to give a solution ... they continue that I will be notified by sms and that the team of payment keeps analyzing !!!! After so many weeks ???

They do not answer or give a solution

Just saying that it is a FRAUD and that they give you a thousand turns, always with the same answers in the chat ... oh and by email they do not even show their faces ..

Scoundrels, but how I told the chat agent yesterday .... I'll keep insisting until they pay me my share l closed the chat .... they are tremendous scoundrels ....

Spin247 casino junk, worst I've come across ....

But make no mistake that I will continue to insist

Hola Nick, ayer he vuelto va consultar mi retiro en el chat y siguen con lo mismo.... Después de 4 semanas de aprobación, no se sigan a dar solución...siguen que se me avisará por sms y que el equipo de pago sigue analizando!!!! Después de tantas semanas???

No responden ni dan solución

Sólo decir que es un FRAUDE y que te dan mil vueltas, siempre con las mismas respuestas en el chat....ah y por email ni dan la cara ..

Sinvergüenzas, pero cómo le dije ayer al agente del chat.... Seguiré insistiendo hasta que me paguen lo que me corresponde l me cerró el chat.... tremendos sinvergüenzas son....

Basura de casino Spin247, lo peor que he encontrado....

Pero que no les quepa duda que seguiré insistiendo

Nick, do you think they will respond to the pending withdrawal ???? .... If they answer, they will put an excuse or bullshit

I only know that they owe me € 76.12 since the month of September and they do not give face, I have been claiming it for 5 weeks and I am still waiting for the income that corresponds to me and I have earned them

Nick cree usted que le van a responder al retiro pendiente???? ....Si contestan, meterán alguna excusa o chorrada

Sólo sé que me deben 76,12€ desde el mes de septiembre y no dan cara, hace 5 semanas que se lo estoy reclamando y sigo esperando el ingreso que me corresponde y les he ganado

Ah .... one last thing, for those who read this complaint .... The Spin247 Casino, the worst on the market, don't even play it, if you have profits, you won't get paid in months ...

Pending collection € 76.12 5 weeks ago and neither income nor solution ...

I am in other casinos, and after 2 days I have the deposit in my bank account

This is pure GARBAGE and GREAT TIMO !!!!

Ah....una última cosa, para los que lean ésta queja....El Casino Spin247, lo peor en el mercado, ni jueguen a él, si tienen ganancias, ni se las pagarán en meses....

Pendiente de cobro 76.12€ hace 5 semanas y ni ingreso ni solución...

Estoy en otros casinos, y a los 2 días tengo el ingreso en mi cuenta bancaria

Éste es pura BASURA y grandísimo TIMO!!!!

Someone responds to this theft ..... more than anything it goes to the Spin247 casino !!!!

Let's see, this FRAUD AND THIEVES from "casino" for calling them that ..... Chorizos and that they owe me € 76.12 !!!! I do not even want to think if they are hundreds of euros !!!!

Piece of Scammers !!!!

Let everyone know, never play this crap from home ..... Everyone is better than this one .... without a doubt

Answer what you owe me for 8 weeks, € 76.12

Spin247

Answer, I demand that you answer me !!!!

Alguien me responde a éste robo..... más que nada va para el casino Spin247!!!!

A ver, éste FRAUDE Y LADRONES de " casino" por llamarles así.....Chorizos y eso que me deben 76,12€!!!! No quiero ni pensar si son cientos de euros!!!!

Pedazo de Timadores!!!!

Que lo sepan todos, no jugar nunca a ésta porquería de casa.....Todos son mejores que éste....sin duda

Responde a lo que me debes desde hace 8 semanas, 76,12€

Spin247

Contesta, te exijo que me respondas!!!!

Hi Nick, any solution to this matter?

These of the Spin247, nor do they give me a solution through Chat, they always respond the same, surely it is a machine ...

And you send them e-mail to customer service, which I think doesn't even exist, Bulo of these, because I've been sending them emails since September and they are not ashamed to respond to any.

Spin247 .... answer the question .... !!!!!

SINVERGUENZAS

Hola Nick, alguna solución a éste asunto?

Éstos del Spin247, ni me dan solución por Chat, siempre responden lo mismo, seguro que es una máquina....

Y les envías e-mail a atención al cliente, que creo que ni existe, Bulo de éstos, porque llevo semanas, desde septiembre enviándoles correos y no tienen la vergüenza de responder a ninguno.

Spin247.... conteste a lo que se le pregunta....!!!!!

SINVERGÜENZAS

Spin247 .... THIEVES, SCAMS, COWARDS

Luckily I did not deposit money in the garbage on their website .... But by account verification and played and won much more than the 40 times, which they require for withdrawal, they owe me the € 76.12 .... and they know it !!!! A pittance, but they owe it to me !!!!

Have the face to respond and resolve the matter, it goes for 2 months

Spin247....LADRONES, TIMADORES, COBARDES

Menos mal que no ingresé dinero en la basura de su web....Pero por verificación de cuenta y jugado y ganado muchísimo más de las 40 veces, que exigen para el retiro, me deben los 76,12€....y lo saben!!!!Una miseria, pero me lo deben!!!!

Tengan la cara de responder y de resolver el asunto, va para 2 meses

Spin247, is there any update regarding the case? We haven't heard from you. I'll now extend the timer by 7 days. If you will fail to respond to us, we will be forced to close the complaint as "unresolved".

Hi Sandrine1

We apologies for the late reply and any inconvenience caused.

As previously stated If you have not made a deposit, there are minimum withdrawal amounts These amounts have been listed above.

Unfortunately your withdrawal request was under the minimum withdrawal requirement. This is something we are looking to update in the near future. I will keep you posted in this compliant when the update has been made.

We are sorry for any inconvenience or confusion caused.

Stay Safe.

Spin247

In response to the Spin247 Casino

I am sending you a second time, Mr. representative of the casino, what they make very clear in terms and conditions:

If you sign up for a promotion that offers a free bonus or free spins without the need to make a deposit, the maximum winnings you can get are

Currency Quantity

Canadian dollar (C $) $ 80

United States Dollar (US $) $ 80

South African Rand (ZAR) R500

Euro (€) € 80

The MAXIMUM earnings you can get are:

€ 80

I repeat, I was granted a bonus of € 10 per Registration.

I have fulfilled the bet required for its liberalization, 40x bet.

The total earnings were € 476.12, of which € 400 were for the Bond credit account and € 76.12 are for the Receivable credit account ....

You are very wrong, Mr. Representative, the amount of € 76.12, is in the first place the accounting money that they owe me.

Second, as I noted above, the Maximum winnings obtained from a no deposit bonus is € 80.

Third, what they have owed me for 7 WEEKS is € 76.12, legally earned, ok?

Ah, finally, you contradict yourself with the rest of the support chat agents, since they all confirm to me, what I have just explained to you:

They are my earnings and they are in it

En respuesta al Casino Spin247

Les vuelvo a enviar por segunda vez, señor representante del casino, lo que ponen bien claro en términos y condiciones:

Si te registras en una promoción que ofrece un bono gratis o giros gratis sin la necesidad de realizar un depósito, las ganancias máximas que puedes obtener son

Moneda Cantidad

Dólar canadiense (C $) $ 80

Dólar estadounidense (US $) $ 80

Rand sudafricano (ZAR) R500

Euro (€) 80 €

Las ganancias MÁXIMAS, que puedes obtener son:

80€

Vuelvo a repetirles, a mí se me concedió un bono de 10€ por Registro.

He cumplido con la apuesta que requiere para su liberalización, 40x apuesta.

Las ganancias totales fueron 476,12€, de los cuales 400€ fueron para la cuenta crédito del Bono y los 76,12€ son para la cuenta crédito Cobrable....

Está usted muy equivocado, señor representante, el Monto de 76,12€, es en primer lugar el dinero contable que me deben.

En segundo lugar, como le anoté más arriba, el Máximo de ganancias obtenidas por un bono sin depósito, son 80€.

En tercer lugar, lo que me deben desde hace 7 SEMANAS, son 76,12€, ganados Legalmente, ok?

Ah, por último usted se contradice con el resto de los agentes del chat soporte, ya que todos ellos me confirman, lo que le acabo de exponer:

Son mis ganancias y que están en ello

Dear Sandrine,

Please also check the terms and conditions Section 9:Withdrawals, rule number 59. It's correct that your maximum winnings are 80€, but the term clearly shows that if you did not make any deposit, your minimum withdrawal have to be 100€. See attached screenshot below:

In order to withdraw your winnings from the casino you will have to deposit to reach the amount of 100€.

Hi Sandrine and Nick,

Just to follow up on Nick's message. We are currently in the process of changing both the minimum and maximum withdrawal for when a player has not deposited. We are hoping these changes will be more transparency and success for our players .

We will keep this compliant updated with the new terms and the go live date of these changes.

Many thanks

Spin247

Hello Nick, do you mean that at the € 76.12 that I have to withdraw, I have to make a deposit of € 24 to get the € 100?

And if not even with that they pay it?

Above i lose money

I don't really trust this casino at all ...

And why, in all the conversations I had in the casino chat, none of the agents told me anything like that?

Now the casino says, above, that they will update the withdrawal conditions when a player has not deposited.

In what sense?

Hola Nick, quieres decir que a los 76,12€ que tengo para retirar, tengo que hacer un ingreso de 24€ para que me den los 100€?

Y sí ni con eso lo pagan?

Encima pierdo dinero

La verdad no me fío de éste casino para nada....

Y porqué, en todas las conversaciones que tuve en el chat del casino, ninguno de los agentes me dijo nada de eso?

Ahora dice el casino, más arriba, que van a actualizar las condiciones de retiro cuando un jugador no ha depositado.

En que sentido?

In response to the Spin247 Casino

It is true that I have to make an income of € 24, which added to the € 76.12 to reach € 100, do I get that € 100?

Explain to me well how this goes

I do not understand how after 2 months of conversations in the chat, no agent has told me anything about this

I await your clear explanation

En respuesta al Casino Spin247

Es cierto que tengo que hacer un ingreso de 24€, que sumados a los 76,12€ para llegar a los 100€, se me dan esos 100€?

Explíqueme bien cómo va ésto

No entiendo cómo después de 2 meses de conversaciones en el chat, ningún agente me ha dicho nada de ésto

Espero su explicación clara

For Spin247 Casino

Can you tell me where my money is, since they have left € 0.13 in my account?

I have not received the € 76.12 from the withdrawal I requested almost 2 months ago, where is the amount that belongs to me?

Para el Casino Spin247

Me puede decir dónde está mi dinero, ya que en mi cuenta han dejado 0,13€?

No he recibido los 76,12€ del retiro que solicité hace casi 2 meses, dónde está el monto que me pertenece?

In my opinion, this was a long time misunderstanding between the player and the casino. It wasn't clear which table were both sides talking about. When did your balance disappear? Spin247, could you please inform us what happend with the player's winnings?

Hello Nick, the € 76.12 disappeared from my account when I requested the withdrawal on 09/24/2020 and it has never been returned to me and less paid.

Thank you, I hope this casino gives an answer and solution

Hola Nick, los 76,12€ me desaparecieron de la cuenta cuando solicité el retiro el 24/09/2020 y nunca más me lo han devuelto y menos abonado.

Gracias, espero que éste casino dé respuesta y solución

Hello Nick, I am letting you know that I have just received in my bank account, after almost 2 months, the € 76.12 that the casino owed me.

According to the representative of the casino, the withdrawal was at least € 100, he does not even know where he is going.

It took a lot ... a lot of conversations in chat and emails.

I thank you for your efforts and follow-up on this matter.

You can now close this complaint.

That I do tell you that the valuation I have of this casino is 1 star, because there is no less.

I'm going to close my account with them.

Thanks again

a greeting

Hola Nick, le comunico que acabo de recibir en mi cuenta bancaria, después de casi 2 meses, los 76,12€ que me debían los del casino.

Según el señor representante del casino, era mínimo 100€ el retiro, no sabe ni por donde anda.

Ha costado muchísimo....muchas conversaciones en el chat y correos electrónicos.

Le doy las gracias por su empeño y seguimiento en éste asunto.

Ya puede cerrar ésta queja.

Eso sí le digo que la valoración que tengo de éste casino, es de 1 estrella, porque no hay menos.

Voy a cerrar mi cuenta con ellos.

Gracias de nuevo

Un saludo

Dear Sandrine1,

Thank you very much for letting us know that your issue have been resolved. I'm happy we could help. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru