Pairadice Casino - Депозитът на играча се забавя.

Dear derbastiii1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pairadice Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was it your first deposit in this casino using this particular method?
• When was the last time you were in contact with casino support?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

I tried to reach support every day.

I deposited with crypto, every day I asked, now the chat is no longer accessible for me

Ich habe jeden Tag versucht den Support zu erreichen.

Ich habe mit Crypto eingezahlt, jeden Tag hab ich nachgefragt, jetzt ist der Chat nicht mehr betretbar für mich

Thank you very much, derbastiii1, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

I also contacted the CEO who is now ignoring me

Ich habe auch den CEO kontaktiert welche mich einfach jetzt ignoriert

Hi derbastiii1,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite Pairadice Casino to the conversation to participate in the resolution of this complaint.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

Apologies for a bit later response.

We have reviewed the user's complaint and we can confirm that unfortunately we are still waiting for a solution from payment provider. We have not however forgotten on user's situation and we are doing everything we can to solve the payment.

I have been waiting for more than 1 month and am asking for the money to either be refunded or credited to me.

Ich warte nun mehr als 1 Monaten und bitte entweder mir das Geld zurück zu senden oder gutzuschreiben.

Dear Pairadice Casino team,

How long do you expect this will take?

Hi,

The user has received 133eur on his account: 123 from the deposit + 10 as a goodwill bonus.

We can consider this issue solved from our side.

Best regards,

Pairadice Casino.

I have received the money + 10€, now I am curious whether the payout will work

Ich habe das Geld + 10€ erhalten, jetzt bin ich gespannt ob die Auszahlung klappt

Paid out 156.9€.

156.9 € equals 172.31 USDT

However, I only received 156.9 USDT so I am missing 16 USDT

Habe 156,9€ ausgezahlt.

156.9 € entsprechen 172.31 USDT

Ich habe jedoch nur 156.9 USDT erhalten somit fehlen mir 16 USDT

Hi all,

Thank you for the update.

Dear derbastiii1,

You made a deposit of 134.8 USDT which equals to 122€. The casino credited you with 123€ + 10€ = 133€ (146,76 USDT) and you have withdrawn 156,9 USDT. Since it's getting a bit confusing, let me ask you how much money you had in your account?

Dear derbastiii1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No, I withdrew 156.9 € but only received 156.9 USDT, which is far too little money, actually I should have received 172.31 USDT at that time

Nein ich habe 156,9 € abgehoben aber nur 156,9 USDT erhalten, also deutlich zu wenig Geld, eigentlich hätte ich zu dem Zeitpunkt 172,31 USDT erhalten müssen

Dear Pairadice Casino team,

Could you please explain?

Hello everyone,

The transaction has been reported to tech/financial team and PSP and we will comment here once we get a response.

Thanks for the patience.

Hello,

The tech team has noticed the error in transaction and has corrected the situation.

The user will find 15eur assigned on his Pairadice account that he can withdraw anytime. The 15 eur come from the transaction difference and error in conversion.

Thank you all for the patience and understanding.

Thank you Pairadice Casino team for your help.

Dear derbastiii1,

Can you consider the issue to be resolved?

We can consider the problem solved, but it is still very sad that we have to go through such processes via external intermediaries.

Wish you continued success

Thank you very much Peter for your help

Wir können das Problem als gelöst betrachten, jedoch ist es dennoch sehr traurig das man erst solche Wege über externe Vermittler gehen muss.

Wünsche weiterhin viel Erfolg

Ganz lieben Dank Peter für deine Hilfe

Dear derbastiii1,

We're happy to hear that your issue has been resolved, and we'll mark the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist.

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Peter