Hopa Casino - Играчът се оплаква, че не е спечелила нищо.

No matter how much I deposit what stake I play, nothing happens, on the contrary, I always lose. I've already left so much money at Hopa and have the feeling that I'm just being ripped off. And in the chat you do not respond to my complaints, some throw me out of the chat or even become impolite! Often it loads into rotation for a very long time as if someone is controlling the game. I liked to play at Hopa but now I think it's just a rip-off!

Egal wie viel ich einzahle welche Einsatz ich spiele da passiert nichts im Gegenteil ich verliere immer nur . So viel Geld habe ich schon bei Hopa gelassen und habe das Gefühl das ich nur abgezockt werde . Und im Chat geht man nicht auf meine Beschwerden ein manche schmeißen mich aus dem Chat raus Oder wird noch unhöflich ! Oft lädt das auch sehr lange in Drehung als ob jemand das Spiel steuert . Habe gern bei Hopa gespielt aber jetzt halte ich es nur für abzocker !!!

Dear Arita,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Arita,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

HI Arita,

Thank you for alerting us to this matter. We would like to look further into it and check with our technical depts.

We endeavour to provide an update on this Case in 72hrs. In the meantime - please progress any document requests you may have as these are an important part of our regulatory & legal requirements.

You can also add your User Hopa Casino ID to this thread to speed processes.

kind regards,

Team Hopa

Thank you very much, Team Hopa, for your assistance.

Dear Arita,

Could you please provide your User Hopa Casino ID? Thank you very much.

Thank you very much, Arita, for your reply.

Dear Hopa Casino team,

We are waiting for your update patiently.

If you don't want to do anything, please don't write any more. I want my account to be deleted !! These are definitely rip-offs!

Wenn sie nichts tun wollen dann schreiben sie bitte nicht mehr . Ich möchte das mein Account gelöscht wird !! Das sind abzocker definitive!

We would like to ask the Hopa Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Arita,

We have been in touch with the Casino representatives, and they informed us that there was an attempt to reach you. Could you please keep us informed about any developments? Thank you very much in advance.

Dear Arita,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Dear player and all concerned -

Please note this complaint is being dealt with by our teams directly with the Player. As the player has asked for account deletion no further information pertaining to the account status or player ID can be posted on an open forum.

Kind regards

Team Hopa

I have not received anything from Hopa, no calls or emails. What is happening now?

ich habe nichts erhalten von Hopa keine anrufe oder mails . Was geschieht denn nun jetzt .

Dear Arita,

Could you please confirm that you have requested the closure of your casino account? Thank you very much.

Yes I have. Exactly for this reason. Please if they can't do anything for me then I don't want to receive any more messages.

Ja , habe ich. Genau aus diesem Grund . Bitte wenn die nichts für mich tun können dann möchte ich keine Nachrichten mehr erhalten .

Since you have decided to close your account, I'm afraid, there is not much, we can do for you. Let me know if there is any additional information that I have overlooked, otherwise, I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Yes, of course I had my account blocked, I don't want to play there either. But those from Hopa can also reactivate if they want to check something! Write back and forth for weeks and nothing comes around 😒 that's just a waste of time!

Ja natürlich habe ich mein Konto sperren lassen ich möchte ja da auch nicht mehr spielen . Aber die von Hopa können ja auch wieder freischalten wenn sie was überprüfen wollen ! Wochen lang hin und her schreiben und da kommt nichts dabei rum 😒 das ist doch nur Zeit Verschwendung !

On one hand, I understand your frustration, Arita, nevertheless, since you have requested to have your account blocked there is not much we can do for you.

We’ve decided to reject this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.