CBet Casino - Играчът не може да получи достъп до своя акаунт.

Hello, this casino, emigrated to Brazil, on Monday 5th September, they told me to wait 7 days, for Italian players, 11 days have passed, and I still can't log in !! I went to chat, 3 consecutive days , always the same answer, they tell me that my request has been forwarded to the User Control Department, and that I have to wait their time !! On twitter, they no longer answer me, on Facebook, not even, now, I ask you if kindly, you can do something, thanks.

Buongiorno,questo casinò,è emigrato in Brasile ,in data Lunedi 5 Settembre,mi hanno detto di aspettare 7 giorni,per i giocatori italiani,sono passati 11 giorni,e ancora non riesco a entrare!!Sono andato in chat ,3 giorni consecutivi,sempre la stessa risposta,mi dicono che la mia richiesta ,è stata inoltrata al Dipartimento controllo utente,e che devo aspettare i loro tempi !!Su twitter,non mi rispondono più,su Facebook,neppure,ora ,chiedo a voi,se gentilmente ,potete fare qualcosa,grazie.

Hello mauroalgisi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if the casino confirmed the migration of your account or if it's will be still working? Is the site currently accessible from your country? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, they have not yet confirmed the migration of my account, from Italy it is accessible, with the casino, in practice, I spoke only in chat, for 4 days, always with the same answer, telling me to wait for the Department in charge, which as soon as possible, I will send a confirmation email.

Buongiorno,non hanno ancora comfermato la migrazione del mio conto,dall'Italia è accessibile,con il casinò,in pratica ,ho parlato solo in chat,x 4 giorni,sempre con la stessa risposta,dicendomi di aspettare il Dipartimento preposto,che appena possibile,mi invierà una mail di comferma.

Can you please forward your communication with the casino to nikolas.b@casino.guru?

Hello, I am sending you what you requested, thanks for your commitment.

Ciao,ti invio quelo che hai richiesto,grazie x il vostro impegno.

Hello, I update the situation: in chat, I reported that my email registered on the site was no longer working, therefore, by sending documents, they will change my email address, but, to my great surprise, without entering the site yet, I received the payment, which I had requested before the site migration. So, I conclude, complaint resolved in a positive way, thank you, I think, you too, have a nice day !!

Buongiorno,aggiorno la situazione:in chat,ho segnalato ,che la mia mail registrata nel sito,non era più funzionante,quindi,inviando documenti ,mi cambieranno l'indirizzo mail,ma,con mia grande sorpresa,senza entrare ancora nel sito,ho ricevuto il pagamento,che avevo richiesto prima della migrazione del sito.Quindi,concludo,reclamo risolto in modo positivo,grazie,penso,anche avoi,buona giornata !!

Thank you mauroalgisi for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick