CBet Casino - Играчът изпитва затруднения при теглене.

Good morning, yesterday on October 11, 2023, I made a deposit at the cbet casino where I have been playing for quite some time. I deposited 12,000 Chilean pesos. The issue is that I was playing slots and one machine paid me 250,000 pesos. Now, for no apparent reason, the website has not allowed me to withdraw my money, which seems extremely unusual given that it's not my first time making a deposit and a successful withdrawal. We, as players, risk our money and sometimes we lose it, but it's outrageous that when we win something, they create obstacles and problems for withdrawing. So, I'm here to seek a solution!

Buenos días ayer 11 de octubre de 2023, realice un deposito en el casino cbet donde llevo ya bastante tiempo jugando, deposite 12.000 mil pesos chilenos, el tema es que estaba jugando slots y una maquina me pago 250.000 mil pesos , el tema que ahora la pagina no me ha dejado retirar mi dinero sin motivo aparente cosa que me parece mas que extraño por el hecho que no es primera vez que hago un deposito y un retiro exitoso , nosotros como jugadores arriesgamos nuestro dinero y a veces lo perdemos, pero es el colmo que cuando ganemos algo nos pongan trabas y problemas para retirar, por eso vengo aquí a buscar una solución !

Dear ffell,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify when you made your last successful withdrawal from the casino?
• Have you used a bank transfer or withdrawal via cryptocurrency?
• Is your withdrawal via cryptocurrency disabled as well?
• Have you contacted casino support regarding the issue? What response have you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon, Tomas, it is unfortunate for the first time that I have had this problem.

Regarding your questions, I answer you.

1) The last successful withdrawal I made was on September 14, 2023, on that occasion I withdrew 90,000 thousand Chilean pesos without any problem by bank transfer.

2) I have not used cryptocurrency withdrawal, I use direct transfer to bank account. (By the same method as deposit)

3) I don't care about withdrawing cryptocurrencies, I don't know how to use that.

4) I have contacted support, they told me to send a screenshot, I sent the screenshot and then the customer service went down. I am currently on the page and it is not working. I received a message from Joaquín indicating that they are having problems with the provider of that service.

I need you to solve my problem, dear Tomas.

Buenas tardes Tomas si es lamentable primera vez que tengo este inconveniente.

Respecto a sus preguntas le contesto.

1) El ultimo retiro que realice exitoso fue el dia 14 de septiembre de 2023, retire en esa oportunidad 90.000 mil pesos chilenos sin ningún problema por transferencia bancaria.

2) No he utilizado retiro por criptomonedas, ocupo transferencia directa a cuenta bancaria. (Por el mismo método que deposito )

3) No ocupo retiro de criptomonedas no se usar eso.

4) Me he comunicado con el soporte me dicen que mande una captura, mande la captura y luego se cayo el servicio al cliente actualmente estoy en la pagina y no esta funcionando llego un mensaje de Joaquín señalando que están teniendo problemas con el proveedor de ese servicio.

Necesito que me solucionen el problema estimado Tomas .

Could you please send me your correspondence with casino support? Send it to my email at tomas@casino.guru, alternatively, post a screenshot of it here.

Are the technical difficulties with the casino payment system still ongoing?

Good morning Tomas, I just sent you the email that arrived in my email.

Regarding your second question, that's right, I still have the problem, I spoke to support again and they generated a ticket for me to see the problem in the casino's finance area that should respond within 72 hours.

Buenos días Tomas te acabo de enviar el mail que me llego a mi correo electrónico.

Respecto a tu segunda pregunta así es, sigo teniendo el inconveniente, hable de nuevo con el soporte y me generaron un ticket para ver el problema en el área de finanzas del casino que debería responder en 72 horas.

Thank you for your reply, ffell and for providing the necessary information.

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CBet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.