CampoBet Casino - Играчът се мъчи да завърши проверката на акаунта.

Dear Anna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that the last name discrepancy seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much, Anna, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Anna!

From now on, I will try my best to help you with your issue. I would like to invite CampoBet Casino's representatives into this discussion in order to help us resolving the case.

Dear all,

Please excuse us for the belated reply.We would like to inform You that the Player’s account was rightfully closed in full accordance with our Terms&Conditions and our duplicate accounts policy in particular.

Please find below the relevant Point in our Terms&Conditions:

"3.2 Your account with the Website must be registered in your own, correct, name. Only one account per person, per household/address, per phone number/email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as "Duplicate Accounts". You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts, we reserve the right to close some or all of your accounts without any compensation."

In relation to the above, we would like to ask the Player to confirm whether there is another account playing under their household. If yes, which is what we have evidence on, this clearly justifies the duplicate account closure carried out from our side.

We hope the above clarifies the case.

Best regards,

Campobet.com Team

Hello!

3.2 Your account on the website must be registered in your own name. Only one account is allowed per person, per family / address, per phone number / email address and per IP address.

So let's go through the points:

The account is registered in my name. I still have a valid international passport. One account per family, when my husband made an account, we were not married. My husband has been playing in your office for a long time! Now I was the only one playing! My address is different, my phone number, email address and IP is different. There are no false alternative accounts.

In addition, I am attaching a letter from CampoBet Casino (when they blocked my account), where it is written that according to the rules. And in this rule there is no clause "Only one account per family is allowed." It turns out   CampoBet Casino registered this item now on its own? And before this point was not! So it proves that I am right and CampoBet Casino should all the more get my money back!

CampoBet Casino , you yourself perfectly understand that I am myself and have not violated anything. You just don't want to give my money away, confess !? Why are you clinging to me so? Isn't it such a huge amount so as not to pay?

I have already successfully passed the video conference, which I just didn’t do. Such an attitude is insanely insulting!

I hope that CampoBet Casino will be adequate and that the money will be paid to me.

Thank you.

Здравствуйте!

3.2 Ваша учетная запись на веб-сайте должна быть зарегистрирована на ваше собственное имя. Допускается только одна учетная запись на человека, на семью / адрес, на номер телефона / адрес электронной почты и на каждый IP-адрес. 

Итак, давайте пройдемся по пунктам:

Учетная запись зарегистрирована на мое имя. У меня все еще есть действующий заграничный паспорт. Учетная запись одна на семью, когда муж делал аккаунт мы не были замужем. Муж давно играл в вашей конторе! Сейчас только я играла! Адрес у меня другой, номер телефона мой, адрес электронной почты и IP другой. Никаких ложный альтернативных учетных записей нет.

Кроме того, прикрепляю письмо от CampoBet Casino (когда они заблокировали мой аккаунт), где написано, что по правилам. И в этом правиле нет пункта "Допускается только одна учетная запись на семью". Получается CampoBet Casino прописал этот пункт сейчас от себя? И раньше этого пункта не было! Значит это доказывает, что я права и CampoBet Casino должен тем более вернуть мои деньги!

CampoBet Casino, вы же сами прекрасно понимаете, что я это я и ничего не нарушала. Вы просто не хотите отдавать мои деньги, признайтесь!? Почему вы так цепляетесь ко мне? Ведь не такая огромная сумма, чтобы не платить?

Я уже и видеоконференцию успешно прошла, что только не делала. Безумно обидно такое отношение!

Надеюсь на адекватность CampoBet Casino и выплату денег мне.

Спасибо.

In the meantime, there is no need to know about it. " In the meantime, there is no need to know about it. " In addition, I am attaching a letter from CampoBet Casino , where it is written that according to the rules. And in this rule there is no clause "Only one account per family is allowed."

It turns out CampoBet Casino registered this item now on its own? And before this point was not! So this proves that I am right and CampoBet Casino should return my money all the more!

Кроме того, прикрепляю письмо от CampoBet Casino, где написано, что по правилам. И в этом правиле нет пункта "Допускается только одна учетная запись на семью".

Получается CampoBet Casino прописал этот пункт сейчас от себя? И раньше этого пункта не было! Значит это доказывает, что я права и CampoBet Casino должен тем более вернуть мои деньги!

Also, I want to inform you that my husband does not have an account. He closed his account. Although this is not important, because at the time of blocking it was not spelled out in the rules that "Only one account per family is allowed."

Кроме того, хочу сообщить, что у мужа нет учетной записи. Он закрыл свой аккаунт. Хотя это и не важно, потому что в правилах не было прописано на момент блокировки, что "Допускается только одна учетная запись на семью".

Hello Anna!

Do I understand it correctly that you and your husband have active accounts at CampoBet Casino?

I have checked the terms and conditions of the casino and here is what I found:

"3,2 Your account with the Website must be registered in your own, correct, name. Only one account per person, per household/address, per phone number/email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as "Duplicate Accounts". You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts, we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:

3.2.1 each action performed using a Duplicate Account is considered void;

3.2.2 any promotions that the Duplicate Account has participated in will be cancelled;

3.2.3 any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and will be owed back to the Company;

3.2.4 the Duplicate Account will be closed without an option to reopen it."

Hi, Martin!

My husband is not registered in campobet. My husband's account is closed. It was NOT spelled out in the rules at the time of blocking that "Only one account per family is allowed." In addition, I live at a different address, I also sent a statement of the address. I have a different IP and email of course. Like everything else.

The truth is on my side, I am ready to prove it by any means.

I have been trying to get my money for 3 months now. It is very unpleasant that I am accused of something that I am not to blame for.

Thank you Martin for helping me.

Привет, Мартин!

У моего мужа НЕТ аккаунта в campobet. У мужа закрыт аккаунт. В правилах НЕ было прописано на момент блокировки, что "Допускается только одна учетная запись на семью". Кроме того я живу по другому адресу, справку об адресе также отправляла. У меня другой IP и электронная почта конечно же. Как и все остальное.

Правда на моей стороне, я готова доказать ее любыми способами.

Я уже 3 месяц пытаюсь получить свои деньги. Очень неприятно, что меня обвиняют в том, в чем я не виновата.

Спасибо, Мартин, что помогаете мне.

Dear CampoBet Casino's representatives,

I would like to ask you to comment on the situation as described by the player. Additionally, if there are any relevant supporting evidence files, I would like to ask you to forward them to us. You can do so by sending them via email. You can reach me on: 'martin.d@casino.guru'.

Dear all,

Thank you for reaching out.

After careful reconsideration of the case, we would like to confirm that the winnings will be paid to the player in full. The payment is planned to be processed at the nearest time and we will keep the player updated on the status of it.

Thank you for your patience and cooperation.

Sincerely,

CampoBet

Thanks to Casino Guru and CampoBet. I got the money! I'm glad you helped me. It's very nice to have an adequate attitude towards people!

Thank you all again!

Спасибо Casino Guru и CampoBet. Деньги получила! Рада, что вы мне помогли. Очень приятно адекватное отношение к людям!

Еще раз благодарю всех!

Hello Anna!

I am delighted to see the good news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.