Cafe Casino - Изтеглянето се бави.

So I'm not entirely sure what to do here. I "spun the prize wheel" one morning and won $9 in bonus funds. With a few lucky hits I met the 60x playthrough requirements and my bonus funds converted to cash, about $250 worth. I requested my bitcoin withdrawal, and it was approved and processed as usual. I've been a member there for a few years and have never had a problem before. I got the alert from my crypto wallet that $252 in bitcoin was on the way. I've never had any crypto transaction last more than a couple hours. But days went by and I was still waiting. So I looked deeper into the transaction and while it was sent to my address, the fee attached to it is so low that no miner will pick it up and confirm it. And most likely never will. It will eventually get purged from the mempool or canceled and returned to the sender. Based on what information I have been able to find. I've spent a lot of money there. And I deserve that money, bonus or no not. But idk what to do. The casino advises me to wait, indefinitely. They say it will get confirmed soon. But it won't. It's further away now than it ever has been. I will attach what information I have.

Dear tmichaelwoods36,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear tmichaelwoods36,

Have you received your withdrawal from the casino yet?

I have not. Thank you for asking.

While speaking to their support it sounded like this is a tactic they use sometimes to avoid payouts whenever they choose. But that is just speculation.

Thank you very much, tmichaelwoods36, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you tmichaelwoods36 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Cafe Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

I have received my withdrawal. I got it yesterday. Thank you so much for your help. And thank you cafe casino.

Dear tmichaelwoods36,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter