Betpanda Casino - Акаунтът на играча е затворен след опит за теглене.

Hello,

After attempting to withdraw from the aforementioned casino, my account was blocked and I have not received any information or response from the site's support, not even via email. The amount in the account is between 6000-7000 USDT.

здравейте,

след опит за теглене от въпросното казино акоунта ми бе блокиран и не получавам никаква информация/отговор от страна на съпорта на сайта нито по емайл. Сумата в акоунта е между 6000-7000 usdt.

Dear vaklinchudov,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betpanda Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Have you contacted support regarding the issue? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello,

I had and used my betpanda account between 3-4 months before it was blocked, which was on 11/17/2024. After trying to withdraw part of the amount in my account, I was kicked out of it, and when I try to log in from then on, I get the message - your account has been blocked, please contact support. I played mostly sports betting and some live games. I have not used bonuses. I have contacted support numerous times after being blocked with no success, they tell me to wait for an email from them that doesn't exist and I don't get it, no time frame and no information. I wrote them an email, but no reply. Thanks for your help and I look forward to your reply

Здравейте,

Имах и ползвах акоунта си в бетпанда между 3-4 месеца преди блокирането му, което бе на 17.11.2024. След опит за теглене на част от сумата в акоунта ми бях изхвърлен от него и при опит за логване от тогава получавам съобщението - your account has been blocked, please contact support. Играх основно спортни залози и малко игри на живо. Не съм ползвал бонуси. Свързах се със съпорт многократно след като бях блокиран без никакъв успех, казват ми да чакам емайл от тяхна страна, който не същестествува и не получавам, не се дават сроково и никаква информация. Аз им писах емайл, но без ответен отговор. Благодаря за помощта и очаквам вашия отговор

Dear vaklinchudov,

Thanks for your patience.

• Was your account verified?
• Have you made any previous withdrawals from the casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here. If the casino didn't respond, please send me your attempts to contact them at least.

I apologize for the inconvenience. I'll wait for your reply.