Alf Casino - Играч съобщава за незаконни практики и използване на пристрастяване.

The casino is offering its services illegally in Austria and is exploiting the player's gambling addiction.

I have lost €17754 in this casino despite my apparent gambling addiction.

The casino is providing services in Austria illegally and is legally obliged to refund the deposits.

It is falsely implied that they hold a valid license in Austria - but that's not the case! Moreover, they are exploiting gambling addiction. When I didn't play, I constantly received calls and offers, even after begging for more money, nothing was done and I was further encouraged to play.

Unfortunately, the casino doesn't even respond to inquiries regarding this matter.

Das Casino bietet seine Dienste in Österreich illegal an und nutzt die Spielsucht des Spielers aus.

Ich habe in diesem Casino trotz eindeutiger Spielsucht 17754€ verloren.

Das Casino bietet die Dienste in Österreich illegal an und ist gerichtlich dazu verpflichtet die Einzahlungen zu Erstatten.

Es wird vorgegaukelt man habe eine in Österreich gültige Lizenz - dem ist aber nicht so! Außerdem wird die Spielsucht ausgenutzt. Habe ich einmal nicht gespielt habe ich laufend Anrufe und Angebote erhalten, auch nachdem ich nach weiterem Geld gefleht habe wurde nichts unternommen und ich wurde weiter zum spielen animiert.

Leider antwortet das Casino nicht einmal auf Anfragen diesbezüglich.

Dear Stefan123450,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. The Alf Casino review on our platform includes the following information:

Could you please advise if you have ever informed the casino about your gambling problem? Do you currently have access to your casino account?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Stefan123450,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello!

Yes, I reported my problem to Alfcasino. My account was then blocked for a week, in my addiction I asked for it to be unblocked and after I had to sign a document stating that I was no longer addicted to gambling, it was unblocked again and the whole thing started again! There is no player protection there. The transaction lists, which must be made available according to the law, were only transmitted after dozens of attempts and after more than a year! Previously it was said that these lists didn't exist, which is nonsense.

And the fact is that Alfcasino does not have a license for Austria, but does offer its services in Austria. For that reason alone, Alfcasino should get these negative points. This casino uses illegal practices and I find it incredible that it has such a good rating.

Hallo!

Ja ich habe Alfcasino über mein Problem berichtet. Mein Konto war dann auch 1 Woche gesperrt, in meiner Sucht fragte ich dann nach einer entsperren und nachdem ich ein Dokument unterzeichnen musste dass ich nicht mehr Spielsüchtig bin wurde es wieder entsperrt und das ganze ging von vorne los! Es gibt dort keinen Spielerschutz. Die Transaktionslisten, welche lt Gesetz zur Verfügung gestellt werden müssen, wurden auch erst nach Dutzenden Versuchen und nach über einem Jahr übermittelt! Davor wurde gesagt diese Listen gebe es nicht, was blödsinn ist.

Und Fakt ist dass Alfcasino keine Lizenz für Österreich besitzt, seine Dienste aber sehr wohl in Österreich anbietet. Alleine deshalb sollte Alfcasino diese negativen Punkte bekommen. Dieses Casino wendet illegale Praktiken an und ich finde es unglaublich dass es eine so gute Bewertung hat.

I don't even get a response from their support when I write an email, this is my last hope

Ich bekomme auch nicht einmal eine Rückmeldung von deren Support wenn ich eine Email schreibe, das hier ist meine letzte Hoffnung

where did you get the information that the casino has the Antillephone license? According to the search, the casino does not have this license and there is no longer any seal on their website. There was no answer to a query in live chat!! And no, I no longer have access to my account

woher haben Sie die Info dass das Casino die Antillephone Lizenz besitzt ? Lt Suche hat das Casino diese Lizenz nicht und auf deren Website findet sich ebenfalls kein Siegel mehr. Auf Rückfrage im livechat kam keine Antwort!! Und Nein auf mein Konto habe ich keinen Zugriff mehr

Thank you very much for your reply, Stefan123450. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Stefan123450,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.