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Hello, I'm being given the runaround. They have returned my money to the balance three times already, the excuse being that the Bank is rejecting the money. This is a lie, I've never had this problem with much larger amounts. I don't know how to proceed with them anymore. I have even reached out to a girl who promoted them on a website, to see if she can help me. I contacted those who granted them the license and they are aware that withdrawals can't be made and all of us users are being strung along. It's a scamming website.

Hola, me estan dando largas, me han devuelto el dinero ya 3 veces al balance, la excusa es aue el Banco esta rechazando el dinero, es mentira, jamás he tenido ese problema con cifras mucho mayores, no se ya como proceder con ellos, me he puesto incluso en contacto con una chica que los promocionó en una web,a ver si consiguen ayudarme, me puse en contacto con los aue le dieron la licencia y están al tanto que no se consigue hacer los retiros y a todos los usuarios nos dan largas, es una pagina para estafar.

Dear carloscappri,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, I still haven't made any withdrawals before, yes I have the profile verified.

No, the earnings are without any type of bonus, now they asked me for a screenshot of my online banking, I sent it to them, when they verify I will try to withdraw again

Hola, aún no hice ningún retiro antes, si tengo el perfil verificado.

No las ganancias son sin ningún tipo de bono, ahora me pidieron captura de pantalla de mi banca online, ya se la mande, cuando verifiquen volvere a intentar retirar

Thank you for your reply, carloscappri. Do you currently have any pending withdrawals? Could you please post a screenshot of your withdrawal history here in this thread?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I solved the problem, I asked for my account to be blocked, the dog died and the rabies ended.

Solucione el problema, pedi que me bloqueran la cuenta, muerto el perro se acabó la rabia.

Do I understand correctly that you are no longer interested in proceeding with this complaint?

Dear carloscappri,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.