King Billy Casino (Malta) - Депозитът на играча никога не е бил кредитиран в сметката му.

Hello everyone

Yesterday I made 4 deposits at kingbilly, one with €100 was not credited, then I asked in the chat and it said that the problem would be looked at and reported, and today I wanted to log into the account to see if the money was credited I have to determine that I have been blocked, I can bring time until my money comes, but I find it suspicious that my account is blocked directly and my money is not there yet

hallo zusammen

Ich habe gestern bei kingbilly 4 Einzahlungen getätigt eine mit 100€ ist nicht gutgeschrieben worden dann habe ich beim Chat nachgefragt und es hieß das man sich das Problem anschaut und sich meldet und heute habe ich mich anmelden wollen beim Account ob das Geld gutgeschrieben wurde dann habe festellen müssen das man mich gesperrt hat, ich kann schon Zeit mitbringen bis mein Geld kommt, aber das direkt mein Konto gesperrt wird und mein Geld noch nicht da ist finde ich suspekt

Dear Cagdas1907,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

In the meantime, could you please advise if you had any funds in your account when the casino blocked you?

Thank you for your reply.

Best regards,

Kristina

When I wrote to support in the evening there was still no money on it, in the morning when I wanted to register I was blocked

What's funny is that the deposit worked before and after, thought the €100 just lasted a bit longer, I've never seen anything like that at any casino..so should I contact paysafe?

Als ich am Abend mitm Support geschrieben habe war noch kein Geld drauf, am Morgen dann als ich mich anmelden wollte war ich blockiert

was hat komisch ist das die Einzahlung davor und nach funktioniert hat, dachte die 100€ dauern halt nur bisschen länger habe sowas noch bei keinem Casino gesehen ..also soll ich mich an paysafe wenden ?

Got my money back fits so far

Habe mein geld wieder passt so weit

Thank you for your reply, Cagdas1907.  Do I understand correctly that your issue has been resolved?

Yes, I've dealt with their support again

Ja, habe mich nochmals mitm Support von dene auseinander gesetzt

Dear Cagdas1907,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru