Добър вечер, вече повече от два месеца изпращам документите си в казиното, не преувеличавам. Не съм сигурен какво са направили, но преди няколко седмици закриха акаунта ми. Всеки път, когато се опитам да вляза, те ми казват, че е в процес на проверка. Говоря с чата на живо почти всеки ден, питам ги какво се случва и те казват, че препращат случая ми и ще ме информират по пощата. Никога не съм получавал имейл от тях, въпреки че ми казаха това над 10 пъти. Изпратих си документите, не знам какво правят с тях. Моля, помогнете ми, защото не разбирам... Няколко пъти ги информирах, че не мога да вляза, заедно с екранна снимка на съобщението, че акаунтът ми е затворен, защото е в процес на проверка. И все пак ми казват да опитам да вляза от друг браузър. Моля, помогнете ми да се свържа с тях, за да видим какво става... Чакам 2-3 месеца да си получа парите, това е недопустимо!
Good evening, I have been sending my documents to the casino for over two months now, I'm not exaggerating. I'm not sure what they have done, but a few weeks ago they closed my account. Whenever I attempt to log in, they tell me it's under review. I speak with the live chat almost every day, I ask them what's happening, and they say they're forwarding my case and will inform me via mail. I have never received a mail from them, despite that they have told me this over 10 times. I have sent my documents, I don't know what they are doing with it. Please help me because I am not understanding... I have informed them several times that I cannot log in, along with a screenshot of the message that my account is closed because it's under review. Yet they still tell me to try logging in from another browser. Please help me get in touch with them to see what's happening... I have been waiting for 2-3 months to get my money, this is unacceptable!
καλησπερα σας, εχω στειλει τα εγγραφα στο καζινο εδω και 2 μηνες χωρις υπερβολες, δεν ξερω τι εχουν κανει παντως πριν καποιες βδομαδες μου εκλεισαν τον λογαριασμο και οταν παω να συνδεθω μου λενε πως ειναι under review, μιλαω με το live chat σχεδον καθε μερα, τουρ ωταω τι γινεται και λενε πως προωθουν το αιτημα μου και πως θα με ενημερωσουν μεσω mail. Δεν εχω λαβει ποτε κανενα mail απο αυτους και μου το εχουν πει πανω απο 10 φορες. Τα εγγραφα τα εχω στειλει δεν ξερω τι κανουν παρακαλω βοηθηστε με γιατι δεν βγαζω ακρη... Τους εχω στειλει ποσες φορες πως δεν μπορω να συνδεθω μαζι με το screenshot οτι μου λεει πως το account ειναι κλειστο επειδη ειναι under review, και ακομα μου λενε να δοκιμασω να συνδεθω απο αλλον browser. Παρακαλω βοηθηστε με να συννενοηθω μαζι τους να δω τι γινεται... Περιμενω 2-3 μηνες να παρω τα χρηματα μου, απαραδεκτοι!
Автоматичен превод: