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Dear, good afternoon. I tell you that I have problems withdrawing my funds through the 20BET casino, the requested payment is 1,052,100.- which has been rejected on several occasions because they need to verify the deposit of $100,000 pesos executed towards 20bET on the 25th -06-2022, which I made from my credit card through direct payment from Mercado Pago, the payment was successful.- Now they ask me for proof of payment, I had to go to the bank, request my cardola, just as Mercado Pago sent me the transaction details, etc, attach all the documents but they still do not give a solution, apparently they do not want to cancel.- I attach my files, etc, please help me because I need to withdraw my funds, I appreciate your help.- (I have everything approved, bank cards, identity card, proof of address, etc). also make other income to 20bet all with their respective payment receipts.

Please help.

Estimados, buenas tardes. les comento que tengo problemas en retirar mis fondos a través de casino 20BET, el pago solicitado es de 1.052.100.- el cual ha sido rechazado en varias ocasiones por que necesitan verificar el deposito de ingreso de $100.000 pesos ejecutado hacia 20bET el día 25-06-2022, el cual lo realice desde mi tarjeta de crédito mediante pago directo mercado pago, el pago fue exitoso.- ahora bien me solicitan comprobante de pago, tuve que ir al banco, solicitar mi cartola, al igual mercado pago me envió el detalle de transacción, etc, adjunte todos los documentos pero siguen sin dar solución, al parecer no quieren cancelar.- adjunto mis archivos, etc, favor de su ayuda debido que necesito retirar mis fondos, agardezco de su ayuda.- (tengo todo aprobado, tarjetas de banco, carnet de identidad, prueba de domicilio, etc). además realice otros ingresos a 20bet todos con sus respectivos comprobantes de pago.

Favor ayuda.

Dear JORSH1717,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the proof of deposit is currently being reviewed by the casino? Is this the only obstacle standing between you and your winnings at the moment? Have you made any successful withdrawals before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good evening Kristin,

If correct, the casino is requesting proof of my deposits (which were executed with my cards), of which I already sent them to them as well as my cards, identity card, proof of address, etc. They still cancel my withdrawal.

If it is the only obstacle that prevents my retirement.

I have not made any withdrawals before.

I remain attentive and thank you very much for your help.

Buenas noches Kristina,

Si correcto el casino esta solicitando prueba de mis depositos (las cuales se ejecutaron con mis tarjetas), de las cuales ya se las envie al igual que mis tarjetas, Cedula de identidad, comprobante de domicilio, etc. Aun así cancelan mi retiro.

Si es el unico obtaculo que impide mi retiro.

No he realizado ningún retiro anteiormente.

Quedo atento y muchas gracias por su ayuda.

Thank you for your reply, JORSH1717. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Good morning Kristin,

All communication and documentation was sent as requested.

Thanks.

Buen día Kristina,

Fue enviado toda la comunicación y documentación de acuerdo a lo solicitado.

Gracias.

Dear Kristin,

20bet has already canceled my withdrawal, thanks for your help.

Estimada Kristina,

20bet ya me cancelo mi retiro, gracias por su ayuda.

Do I understand correctly that the casino still has not approved your proof of deposit?

Dear JORSH1717,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.