YaaCasino - Играчът се опитва да завърши KYC.

I strongly recommend that you only play at the Yaacasino once all documents have been sent and the casino has verified it. Unbelievable what this casino is asking for !! Test it yourself before you deposit, Yaacasino delays and demands ´ almost impossible to withdraw !! I have submitted all things up to 4 times, there are always new claims and that with a withdrawal request of $ 200.00

Ich empfehle dringend nur im Yaacasino zu spielen, wenn vorher alle Dokumente gesendet sind und das Casino verifiziert hat. Unglaublich, was dieses Casino verlangt!! Testen Sie es selbst sich vorher, bevor sie einzahlen, Yaacasino verzögert und verlabngt ´beinahe unmögliches zur Auszahlung!! Ich habe alle Sachen bis zu 4 fach eingereichg´ht, es kommen immer wieder neue Forderungen und das bei einem Auszahlungsantrag von 200,00 $

Dear Spandauer44,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I can only imagine how frustrating it might be for you, but please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and proceeds the verification differently.

Do I understand correctly that your account still hasn't been verified?

Could you please indicate, which documents you have provided and when exactly?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I am sending you all of this separately, so I SENT documents about this 'CASINO' every day. Personal identification front and back, a letter confirming my address, payment receipts via PAYSAFE that I made there, i.e. proof of payment, further my bank credit card from the house bank, further my customer number of the house bank, further a summary of the house bank with customer number, Iban, account statement , A 2nd bank with which I sometimes pay from the account statement and address. Iban, etc. Then a FACE id where I had to take a selfi and hold my ID on the side. These are all demands of a week, every day. And today again, they are now asking for an account statement from my bank with IBAN, with my name. But that doesn't work, I told them several times because my bank has a customer number and this is not yet given by name. Inquiry to my bank resulted in "no sending of this, you won't get it from our bank anyway, because you can FISHING with it; THIS IS ALSO TOLD: I feel shitty because I don't have that anywhere in any casino I only played because they rate this casino well. So all in all, I am deeply indignant and angry !!!

Ich sende Ihnen das alles noch extra zu, also ich habe jeden Tag Unterlagen zu diesem ´cASINO GESCHICKT. Personauasweis Vor und Rückseite, Ein Schreiben, wo meine Adresse bestätigt wird, Einzahlungsbelege über PAYSAFE, die ich dort gemacht habe, also Zahlungsnachweis,weiter meine Bankkreditkarte von Hausbank, weiter Meine Kundennummer der Hausbank, weiter eine Zusammenfassung von Hausbank mit Kundennummer, Iban , Kontoauszug, Eine 2. Bank mit der ich manchmal auch einzahle von der einen Kontoauszug, sowie Adresse. Iban, etc. Dann ein FACE id wo ich ein Selfi machen und an der Seite meinen Personalausweis halten musste. Das sind alles Forderungen von einer Woche, täglich. und heute nochmals, man verlangt jetzt einen Kontoauszug meiner Bank mit IBAN, nmit meinem Namen. Das geht aber nicht, habe ich denen mehrfach mitgeteilt, weil meine Bank eine Kundennummer hat und diese aber nicht noch mit Namen angegeben ist. Rück´frage bei meiner Bank ergab " auf keinem Fall das senden,bekommen sie ohenhin nicht von unserer Bank, weil damit kann man einen fISHING BETREIBEN; AUCH DAS HABE ICH MITGETEILT:Ich fühle mich verscheissert, weil das habe ich noch nirgends in keinem Casino erlebt. Ich habe auch nur gespielt, weil sie dieses Casino gut bewerten.Also alles im allem, ich bin zutiefst empört und sauer!!!

Thank you very much Spandauer44 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Spandauer44,

I looked at your complaint and will do my best to help you. I would like to invite YaaCasino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

I'm curious, because tonight I found a way to find an excerpt after all, which is my name. Afresse and also has IBAN. This works at my bank, only in the area of messages. I haven't seen it before and the bank hasn't pointed it out. So if that was the case, I would even have to apologize!

Ich bin gespannt, denn ich habe heute abend eine Möglichkeit gefunden, doch noch einen Auszug zu finden, der meinen Namen . Afresse und auch IBAN aufweist. Das gehtt bei meiner Bank, nur im Bereich Mitteilungen.Habe ich vorher nicht gesehen und die Bank hat auch darauf niccht hingewiesen. Sollte das also gewesen sein, müsste ich mich sogar entschuldigen!

We would like to ask the YaaCasino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Good evening,

The player's account has been verified on 12/12/2021 and the player has been informed accordingly, via email.

The player has been able to successfully withdraw on 13/10/2021 and on 14/10/2021.

Please note that the player previously tried to withdraw using different IBANs and this has activated some extra security checks from our payment team.

I hope this explanation will be of satisfaction for our customer and we congratulate him on his winnings.

Regards

YaaCasino Customer Support Manager

yes, a withdrawal was finally successful! but still, it is only possible to withdraw several Ibans with complaints and to testify, not true, only once, because Casinochat had recommended it. So the bottom line is and I currently have the same problem with NINE CASINO, it has been going on for 2 weeks now. Advice to all players (I must finally remember) Never play before the account is verified, if a withdrawal is possible first, DIFFICULTIES will only be MADE1 The aim of the casinos, no matter which, is always to animate the money to gamble away !! Icg thank you guru for the use

ja, es ist endlich eine Abhebung geglückt!aber dennoch, Es geht nur mit Beschwerden und zur Aussage mehrere Ibans um auszuzahlen, stimmt nicht, nur einmal, weil Casinochat das empfohlen hatte. Also Fazit ist und gerade habe ich das gleiche Problem mit NINE cASINO auch hier geht es nun schon 2 Wochen. Ratschlag an alle Speiler ( muss ich mir wohl endlich auch merken ) Spielen sie nie vorher, bevor das Konto verifiziert ist, ist erstmal eine Auszahlung möglich, werden nur noch SCHWIERIGKEITEN GEMACHT1 Ziel der Casinos, egal welches, ist immer, zu animieren, das Geld zu verspielen!! Icg danke Guru für den Einsatz

Dear Spandauer44,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

PS: If you have a problem with Nine Casino, please submit a new complaint.

Best regards,

Viliam Casino.Guru