Swift Casino - Играчът не може да влезе в акаунта си.

I created an account at Swift Casino at around 2:30 am on Saturday.

I deposited 50 euros and got a bonus. As luck would have it, I came to almost 2000 euros and still had to implement the bonus. After implementing I stood at 1000 euros that I wanted to pay out. I have logged out to log in via my smartphone so that I can upload my documents for verification. I wanted to log in but I got the message Registration data is invalid.

I've tried several times to log in with different passwords, but nothing worked. When I clicked on the forgot password link, only a white page appears with nothing. I wrote to the support and passed on my data but the email came twice that I should send you an email from the email address that is registered with Swift Casino. I am now desperate because my money that I have won is almost lost, the support does not want to help me and technically the site does not work well. I am somehow asking you to make Swift Casino aware that this needs to be taken care of. It can't be that I can no longer log into my account and my money has now gone ...

Ich habe bei Swift Casino am Samstag um ungefähr 2:30 Uhr ein Account erstellt.

Ich habe 50 Euro eingezahlt und habe einen bonus bekommen. Wie es der zufall wollte bin ich auf knapp 2000 Euro gekommen und musste aber noch den Bonus umsetzen. Nachdem umsetzen stand ich bei 1000 euro die ich Auszahlen wollte. Ich habe mich ausgeloggt um mich über mein Smartphone einzuloggen damit ich meine Dokumente für die Verifizierung hochladen kann. Ich wollte mich einloggen doch es kam die meldung Anmeldedaten ungültig.

Ich habe es öfters versucht mich mit verschiedenen Passwörtern einzuloggen es ging aber nichts. Als ich auf den Link Passwort vergessen geklickt habe erscheint nur eine Weiße Seite wo nichts steht. Ich habe den Support angeschrieben und meine Daten durchgegeben doch es kam 2 mal die Mail das ich ihnen eine Mail schicken soll von der Email Adresse die bei Swift Casino angemeldet ist. Ich bin jetzt verzweifelt weil mein Geld das ich gewonnen habe quasi verloren ist es will mir nicht der Support helfen und Technisch funktioniert die Seite auch nicht gut. Ich bitte sie irgendwie Swift Casino das bewusst zu machen das sich darum gekümmert werden muss. Das kann ja nicht sein das ich mich in meinen Account nicht mehr einloggen kann und mein Geld jetzt flöten gegangen ist...

Dear Mert,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. From the screenshots you attached to this complaint the casino indicated that the email address might not match with the email address you used to create the account. Could this be the case? Could you please confirm you aren’t able to access your account with both, smartphone and computer?

Is there any other communication between you and the casino, that you could forward me? My email address is kristina.s@casino.guru. I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

Thank you very much for your email. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Mert,

I looked at your case and understand your situation. I will contact the casino and see what can be done.

We would like to ask the Swift Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Mert, what login and email did you use for the casino account? Don't worry, the post won't be public.

Hi Mert,

I got a reply from the casino by Skype. Unfortunately, they were not able to look into the matter because is no account registered with the email address you filled in the form. Since you haven't provided the email address you used, I will have to reject your complaint.

Best regards,

Peter