NetBet Casino DE - Играчът се оплаква, че не е спечелила нищо.

Have been playing for several weeks and deposit several times a day. It hardly ever happens that I get over the deposit amount. It seems that 90% of all games are blocked by free spins, because no matter what game and what stake, you hardly see any scatterers in the game, let alone 3 of them! The percentage payout is a maximum of 5% instead of the advertised 90%

feel screwed I want to know

how many others feel the same way in this casino. It annoys me when I play €50-100 and I don't even see 3 skaters that would give free spins.

When I complained about it in live chat, they just ended the conversation or chat.

Spiele seit mehreren Wochen und zahle tgl. mehrfach ein. Es kommt kaum dazu, dass Ich über den Einzahlungsbetrag komme. Es scheinen 90 % aller Spiele von Freispielen blockiert zu werden, denn egal welches Spiel und welcher Einsatz, man sieht kaum Scater im Spiel uns schon gar nicht 3 Stück! Die prozentuale Auszahlung liegt max bei 5 % statt über angepriesen 90 %

Fühle mich verarscht. Ich will wissen

wie vielen es in diesem Casino noch so geht. Es ärgert mich, wenn ich 50 - 100 € abspiele und nicht einmal 3 Scater sehe, die mal Freispiele geben würden.

Als ich mich darüber beschwert habe im live Chat, wurde das Gespräch bzw der Chat von den einfach mal so beendet.

Dear yesimcerdik,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Hello,

You wanted proof???

Should I now also make video recordings,

while i play ?

I know the alleged payout percentages, they are almost the same everywhere. I just don't see it with you. Absolute idle no matter in which game no matter what the stake.

I will test your casino again and report about it again.

Hallo,

Ihr wollte Beweise ???

Sollte ich jetzt auch noch Videoaufnahmen machen,

Während I ch spiele ?

Ich kenne die angeblichen Auszahlungsquoten, die sind fast überall gleich. Nur sehe ich davon bei euch nicht. Absoluter Leerlauf egal in welchem Spiel egal mit welchem Einsatz.

Ich werde ihr Casino noch einmal testen und darüber erneut berichten.

Please understand, yesimcerdik, that without supporting evidence such as your full game history it would be close to impossible to confront the casino. If you wish to forward any proof, my email address is petronela.k@casino.guru. Thank you in advance.

Dear yesimcerdik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.