MyStake Casino - Сумата за теглене на биткойн на играча е намалена.

Yesterday on 30/1, I made a withdrawal of 5000 through Bitcoin, but today I only received 2000. I spoke with support and they couldn't provide any proper response. They just mentioned this is normal and the transaction amount can change. Nowhere does it mention anything like this when using Bitcoin. I hope you can help me with this.

Ayer 30/1 hice un retiro de 5000 por Bitcoin hoy me llegan solo 2000.Hable con el soporte y no saben darme respuestas me dicen que es algo normal y que puede cambiar el monto por transacción.En ningún lado habla sobre algo así al usar Bitcoin.Espero que me puedan ayudar

Hello Belen65,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My account has been verified for quite some time, I did not use any bonus, it was with real money and I spoke with the casino support twice when I saw that a part of what I had withdrawn was missing, they told me it was due to an exchange processor or by the currency converter.

Mí cuenta está verificada desde hace bastante,no use ningún bono fue con dinero real y hablé con el soporte que tiene el casino dos veces al ver que que faltaba una parte de lo que había retirado ,me dijieron que se debía a un procesador de cambio o por el conversor de monedas.

Hello Belen65,

As in your case the withdrawal amount is very low, I believe you will have to contact the payment provider to receive a statement from their side regarding the withdrawal fees. Please do so and forward us their respond to nikolas.b@casino.guru.

Dear Belen65,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.