MyStake Casino - Оттеглянето на играча е отказано.

hi during the creation of my account on mystake during registration I entered the email wrong writing with a wrong letter I realized it only after when I wanted to withdraw my winnings ... it is possible to change email or how can I solve to withdraw the money?

salve io durante la creazione del mio account su mystake durante la registrazione ho sbagliato l’inserimento dell’email scrivendo con una lettera sbagliata me ne sono accorto solo dopo quando volevo prelevare le mie vincite…è possibile cambiare email oppure come posso risolvere per prelevare i soldi?

Dear Alexandro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your winnings were accumulated with or without an active bonus? Have you tried to communicate this issue with the casino directly? If there is any relevant communication, please forward it to petronela.k@casino.guru.

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Alexandro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.