MyStake Casino - Играчът не може да се оттегли.

I recently tried to withdraw from my account with mystake for the first time and received an email saying my IBAN or payment method have been rejected and to try a different IBAN or method. I have two IBANs that I can use and two bank transfer withdrawal methods I have tried both accounts with both methods (sepa and swift) all have been rejected. When contacting mystake they have been almost impossible to get a reason as to why they aren’t able to pay my money into the same account I have used to deposit and just repeatedly tell me to use a different method when I have used the only bank transfer options they have. I have no crypto accounts and have no idea where to even start with one and they are the only options other then sepa and swift I have even contacted my bank who have confirmed they accept both sepa and swift. Surely if they are able to accept deposits from my bank they have to offer me an option of withdrawing money in the same method via bank transfer? 

Hello James,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

When excatly did you try to request for the withdrawal? Is you account already verified? What explanation did the casino give you for the unavailable withdrawal method? Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Hi,

i first tried about a week ago and have tried multiple times since every time I receive the exact same email saying my payment method has been rejected and please try a different one but as previously stated they are rejected to only two bank transfer methods available to me.

my account is fully verified with all verification steps completed when the account was opened.

and this is the most frustrating thing they give me zero explanation it’s just the same formatted email reply saying your payment method has been rejected please try again using a different payment method.

thanks for the help.

james

Thank you James for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello James,

I looked at your complaint and will do my best to help you. I would like to invite MyStake Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello James,

We are sorry for the inconvenience you faced. We know that you have tried several times to withdraw funds via Bank transfer. Be sure that we did our best to process the payment. However, due to an issue that was not in our hands, all of the withdrawal attempts were unsuccessful.

Please make a request one more time with a bank transfer and wait for our update that will be sent to you once the transaction is successful.

Dear James,

follow the Casino's instructions and let me know about your progress, please.

Dear James,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Even if we assume that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.

The player can ask to reopen this complaint anytime.