IceCasino - Играчът отказа да потвърди.

Unreliable site.

 After a win I am told that I do not need a document proving where the money comes from. I played little and got lucky. I am currently out of work and cannot provide paychecks. And they don't want to give me the winnings. I wait another week, after which I will take action

Hello Mattia,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please note that there is absolutely nothing to do if you refuse to verify yourself. It is required in every single casino to verify yourself and your payment method in order to be able to withdraw.

I would recommend to follow the casino's instruction and send them the requested documents otherwise we can do nothing as well.

Looking forward to your answer.

Regards,

Nick

Good evening. I have validated all my documents. But I've only been paid a third of my winnings so far. When I receive the remainder, I will remove the report.

On no other site have I ever had these problems

Buonasera. Io ho convalidato tutti i miei documenti. Ma mi mi sono stati versati solamente un terzo della vincita per ora. Quando riceverò la rimanenza, toglierò la segnalazione.

In nessun altro sito ho mai avuto questi problemi

Hello Mattia,

Let us know if the money arrives within the end of next week but I'm pretty sure that if they already paid you once, they will provide the full amount sooner or later.

Regards,

Nick

Only on this site it takes a long time to withdraw a win. On any other site no more than 3 days. Here weeks bah

Solo su sto sito ci vuole molto tempo per ritirare una vincita. Su qualsiasi altro sito non più di 3 giorni. Qui settimane bah

Hello Mattia,

I can undrstand your frustration but I can assure you that there are some casinos which need much more time to process a withdrawal. In your case - where the casino has already paid you some of your balance I wouldn't be afraid that you won't get it. Also if you are dissatisfied there are plenty of casinos where you can prevent things like these to happen. For know I would really only recommend to wait a little bit longer.

Regards,

Nick

Dear Mattia,

According to our records, all the payouts were completed. The last one was processed on 25.03.2022 07:52:21 (UTC). Can you please confirm all the winnings have been received?

Thank you!

Best regards,

IceCasino

Hello Mattia,

Could you please confirm if the money has arrived? Please note that if we won't get any respond within the next 7 days the complaint will be rejected.

Hello! It has arrived! How can I cancel my claim? Thank you

Ciao! Si è arrivato ! Come posso annullare il reclamo? Grazie

Hello Mattia,

The complaint will be now marked as resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future.

Regards,

Nick