DrueckGlueck Casino - Играчът може да заложи повече от 1 евро.

Hi guys, I really don't know what to do anymore. On January 4th I played and reached the BigBadWolf slot. The casino implements the 5 second rule everywhere and the maximum bet of 1 EUR.

However, I was able to play higher stakes in this slot. So it was actually clear to me that it was a kind of test slot, or a just for fun game. However, all my money was gone afterwards. The support passed this on. I have been assured ever since that they are working on it. However, I don't hear anything. In addition, my account has been blocked for real money stakes for a week. I can prove everything and now really wonder if I am also the culprit. You can't give me a timeline either, and you put me off every time. I just want my money back and now I think that compensation would be appropriate, I have already left money well in the casino whlgermekt and everything has always worked. But I'm just not getting anywhere here.

Can you help me there?

Hi Leute, ich weiß wirklich nicht mehr was ich machen soll. Am 4 Januar haben ich gespielt und bin beim Slot BigBadWolf angelangt. Das Casino setzt überall die 5 Sekunden Regelung um und den Maximaleinsatz von 1 EUR um.

In diesem Slot konnte ich jedoch mit höheren Einsätzen spielen. Daher war für mich eigentlich klar, dass es eine Art Testslot, oder ein Just for fun Spiel ist. Mein ganzes Geld war nachher jedoch weg. Der Support hat dies weitergegeben. Man versichert mir seit dem, dass man daran arbeitet. Ich höre jedoch nichts. ZUdem ist mein Konto seit einer Woche für Echtgeldeinsätze gesperrt. Ich kann alles belegen und frage mich nun wirklich ob ich da auch noch der Schuldige bin. Man kann mir auch keine Zeitschiene nennen und vertröstet mich jedes mal. Ich möchte einfach mein Geld zurück und mittlerweile glaube ich das eine Entschädgigung wohl auch angebracht wäre, Ich habe in dem Casino whlgermekt schon gut Geld gelassen und es hat immer alles funktioniert. Aber hier komme ich einfach nicht weiter.

Können Sie mir da helfen?

Dear Sebastian,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Did you activate any bonuses or you played with your real money only? If you redeemed a bonus, please specify which one.

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru. I would like to see if there is any possible explanation from the casino.

Looking forward to hearing from you.

Best regards,

Kristina

Hi, thanks for your support 🙂 So the chat history unfortunately be nothing here. You only assure me that you have given it to the responsible office and that you will contact me. Nothing else. Bonuses were far as I know at the time not active, so pure real money .... attached a screenshot example from this game session 🙂

Hi, vielen Dank für eure Unterstützung🙂 Also die Chatverläufe geben leider nichts her. Man sichert mir nur zu dass man es an die zuständige Stelle gegeben hat und man sich bei mir meldet. Sonst gar nichts. Boni waren soweit ich weiß zu dem Zeitpunkt keine aktiv, also reines Echtgeld....anbei ein Screenshot beispielhaft aus dieser Spielsitzung 🙂

I'm here only as an example of a course of today. They are very nice. But nothing happens 🙈

Ich hab hier nur als Beispiel einen Verlauf von heute. Die sind ja sehr nett. Aber es passiert halt nichts 🙈

I only have a course from today as an example. They are very nice. But nothing happens 🙈

ich hab hier nur als Beispiel einen Verlauf von heute. Die sind ja sehr nett. Aber es passiert halt nichts 🙈

Thank you very much Sebastian for your reply. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Sebastian.

It looks like you found a bug in the system. They need to investigate how was it possible and acting based on the investigation. Based on the casino terms, you should inform them immediately after you discover any software bug.

I would like to invite the casino representative into the case.

Please tell us how long will this investigation continue. When will be Sebastian's balance on his account restored?

Hi, 🙂 it may be that the casino is all cooperation withdraws? 😕

Hi, 🙂 kann es sein dass das Casino sich jeglicher Zusammenarbeit entzieht?😕

Here is the casino's final answer in screenshot.

Hier ist die finale Antwort des Casino in Screenshot.

Sebastian, If I understand it correctly. When you were able to play with higher stakes, it was in "for fun mode".

So you didn't lose any real money, am I correct? It looks like the casino already explained you everything and also gave you some compensation (free spins). May we close the complaint?

Hi no no, I lost real money. And in between there were 10 free spins here and there. I was told that I was responsible for it myself. So I lost real money and got nothing back. But you could close the complaint. You won't do anything more I think. Thank you anyway

Hi, nein nein, ich habe echtes Geld verloren. Und zwischendurch gab es hier und da mal 10 Freespins. Man hat mir erklärt ich sei selber dafür verantwortlich. Also ich habe echtes Geld verloren und nichts zurückerhalten. Aber ihr könnte die Beschwerde schließen. Da wird man nichts mehr tun denke ich. Danke trotzdem

I am very sorry for the delayed answer. I am recovering from covid-19, and for some time I wasn't able to answer (covid hit me really hardly)

Based on Sebastian's last answer, we are closing the complaint as "unjustified."