WinBet Casino BG - Играчът се оплаква, че не е спечелил нищо.

The problem is the following: I have been playing in winbet.bg for a long time. It always gives empty slots for the slot games. no bets I made constantly empty gates and when I contact them I ask what happens they always answer me the same machines give at random .......

Проблема е следният от доста време играя в winbet.bg постояно дава празни въратки слот игрите бих искал това нещо да се провери понеже играя от доста време в този саит нито един път не ме е вкарвал да играя за кард джакпота ... на къф ли не залози съм правил постояно празни въратки и като се свъжа с тяхдаги попитам какво се случва те винаги ми отговарят едно и също машините дават на случаен принцип.......

Dear шабан,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear шабан,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.