Sunrise Slots Casino - Акаунтът на играча е блокиран.

After submitting my withdrawal request of $800 I am now unable to log into the casino and have gotten no response from anyone at the casino.

Dear GotJinxed,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have had my account with them for over a year now. I typically play slots and had no active bonus during this game play when I won the amount I wished to withdraw. I have completed the account verification and submitted the withdraw request to be via bitcoin wallet which typically should have been very fast.

Greetings all,

I have reviewed the situation and I can see that account confirmation was completed yesterday December 12th at 8:32pm EST and all the necessary confirming documents are in order aside from a method of withdrawal.

Unfortunately I also see that previous in the day on the 12th the winning balance was played down significantly and now sits at $26.16, below the minimum withdrawable amount for the casino. Fortunes have been won on far less so I wish you luck on your remaining balance GotJinxed.

I would highly recommend going to our service department and having them assist you in getting a valid method of withdrawal on file, having your confirming documentation and method of withdrawal already on file greatly decreases withdrawal times and makes this process far less stressful.

Best wishes,

Nick and Sunrise Slots

I logged into my account to withdraw and saw my balance has gone from $800 to $26 while I was supposed to have been in practice mode. I also noticed that the history log showed the majority of the play occurred while I was sleeping. Seems rather odd that I’d have problems withdrawing and then once everything clears suddenly all of my winnings are gone. Something is going on here and someone depleted my account to prevent me from withdrawing anything. This is robbery!

Thank you very much, Nick and Sunrise Slots Casino, for assisting in this matter.

Dear GotJinxed,

Could you please forward your game history? My email address is petronela.k@casino.guru. Have you provided access to your account to any third party, please?

Dear GotJinxed,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.