Roobet Casino - Акаунтът на играча е деактивиран.

Hello,

I have had an account on Roobet for some while but after some wrong communication my account got locked.

I understand that is possible but i do like to get my remaining money back.

There was still some money left but after multiple tries to contact them i haven't had a response back unfortunatly.

I hope with the help of CasinoGuru this case can be resolved and i can get my remaining money back.

Dear Jorrit,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your account fully verified previously? Could you please advise if you accumulated your winnings with or without an active bonus and clarify if you’ve received any withdrawals in the past? Did you receive any explanation from the casino why your account has been deactivated?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Jorrit,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello,

First of all sorry for the late reply I must've missed an email.

And yes my account was fully verified and also I was able to withdraw before.

The Casino told me I violated Terms and Conditions but never told me what precisely, also they blocked all communication with me.

No the money on that account was not achieved through winnings or some other bonus this was part of a deposit I made.

If there is need of any other explanation feel free to ask.

Greetings,

Jorrit

Thank you very much, Jorrit, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Jorrit!

I will take care of your complaint from now on. I would like to invite Roobet Casino's representatives to join this discussion in order to resolve the issue.

It is our understanding that this issue has been fully addressed here https://casino.guru/roobet-casino-player-s-account-has-been-disabled.

Hello,

Thanks for the reply Roobet but my question is to unlock the account for a couple of days so I can take the money that is left on the account.

I tried this multiple times via email but I got no response on there, I even tried it via the license holder but without any response either unfortunately.

Roobet can close my account after I have taken the money left on there.

Hopefully Roobet will cooperate with this so we can resolve this easy and fast without any further action.

Thanks for your understanding.

Greetings,

Jorrit

Hello!

I would like to ask Roobet Casino's representatives, what are the options for the player to withdraw his remaining balance on the account, or is there any issue with this?

There are no funds on the account to be sent.

Sorry buy what is this about?

There was still money left on my account.

Like I said I would like to get my account reopend for 1 or 2 days so I can take the money from my account, Roobet can turn of the bets and all of that but I would like to check that myself. After 1 or 2 days Roobet can close the account and won't hear from me again, but there was still money on the account so it can't be the case that nu funds are available.

Greetings,

Jorrit

I would like to ask both Roobet Casino and Jorrit to send relevant documentation of this situation to my email address: 'martin.d@casino.guru'.

Hello Jorrit!

I would like to ask you, could you please provide us with any supporting evidence, that you have any remaining balance on your account?

Dear Jorrit,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case since because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.