GGBet Casino - Играчът се бори да потвърди.

Good day,

the casino requires verification. All necessary documents and more have been submitted.

You will be asked to take a selfie with a credit card. I was only able to send an old photo (as a selfie) because this card was lost.

I wrote to the seller.

This is not addressed at all, but I get the same email as before.

The contact via the chat didn't work either, although I uploaded everything there again.

Please help me get my money.

Guten Tag,

das Casino verlangt eine Verifizierung. Alle notwendigen Dokumente und mehr wurden eingereicht.

Es wird um ein Selfie mit Kreditkarte gebeten. Ich habe nur ein altes Foto (als Selfie) schicken können, da diese Karte verloren gegangen ist.

Das habe ich dem Anbieter geschrieben.

Darauf wird gar nicht eingegangen, sondern ich erhalte die gleiche Email wie vorher.

Auch der Kontakt über den Chat hat nicht funktioniert, obwohl ich dort nochmal alles hochgeladen habe.

Bitte helfen Sie mir an mein Geld zu kommen.

Hello LuckyMoe,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

How could you use the card in the casino if you claim that it is lost?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

the verification process has been running since March.

I cannot tell you whether and which documents are approved, as I have not received any feedback from the casino.

Last time I spoke to the chat a few days ago, it was about verification. However, again without result.

The card got lost after I deposited there. I then switched to "Skrill". Despite this, the casino apparently insists on the selfie with a credit card. But I had taken and sent pictures in advance. (I can also send it to you)

Hallo Nick,

der Verifizierungsprozess läuft bereits seit März.

Ob und welche Dokumente genehmigt sind, kann ich Ihnen nicht sagen, da ich keinerlei Rückmeldung von dem Casino erhalte.

Zuletzt habe ich vor ein paar Tagen mit dem Chat gesprochen, es ging um die Verifizierung. Allerdings mal wieder ohne Ergebnis.

Die Karte ist verloren gegangen nachdem ich dort eingezahlt habe. Ich habe danach auf "Skrill" gewechselt. Trotzdem besteht das Casino anscheinend auf das Selfie mit Kreditkarte. Dazu hatte ich aber im Vorfeld Bilder angefertigt und verschickt. (Kann ich Ihnen auch zu kommen lassen)

Please forward all the evidence you have to nikolas.b@casino.guru.

Dear LuckyMoe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I sent you the email a long time ago.

Ich habe Ihnen die Mail längst geschickt.

Hello LuckyMoe,

The answer was generated automatically as there was no new respond from you here. I would like to ask GGBet Casino to join us and help us resolve the player's issue.

I actually found the card again.

With your help, I would like to finally complete the verification.

Ich habe die Karte tatsächlich wieder gefunden.

Mit Ihrer Hilfe, würde ich die Verifizierung gerne endlich abschließen.

Hello LuckyMoe

Another e-mail was sent to you from the support. Please kindly provide the requested screenshot/documents and the withdrawal will be completed in no time.

Kind regards

Hello Gg.Bet, I have done that now. thanks for the quick processing

Hallo Gg.Bet, das habe ich jetzt getan. Danke für die schnelle Bearbeitung

Thank you LuckyMoe for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick