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Good evening, I initiated a withdrawal on the 22/11/2023. I am continuously informed that they have forwarded my issue to the "experts" for resolution. All I receive are automated robotic messages. They are unlawfully cancelling my withdrawal without my consent. My account has been properly verified for several days now. Over the last 10 days, I have deposited more than 5,000€ and they continue to delay as long as possible. I was under the impression that this casino had integrity, please help with this situation.

Καλησπέρα , έχω κάνει ανάληψη από τις 22/11/2023. Μου λένε μονίμως ότι έχουν στείλει στους "ειδικούς" το θέμα για επίλυση. Αυτοματοποιημένα ρομποτικά μηνύματα. Παρανόμως κάνουν από μόνοι τους ακύρωση ανάληψης. Ο λογαριασμός μου είναι ταυτοποιημενος κανονικά εδώ και μέρες. Εχω κάνει τις τελευταίες 10 μέρες πάνω από 5.000€ κατάθεση και με καθυστερούνε όσο δεν πάνε. Υποτίθεται υπήρχε αξιοπιστία σε αυτό το καζίνο , παρακαλώ βοηθήστε την κατάσταση

Dear Alexmits13,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Alexmits13,

Have you received your withdrawal from the casino yet?

Dear Alexmits13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.