BC.Game Casino - Сметката на играча със средства беше блокирана след депозит.

I made a deposit at bc game and then they permanently blocked my account with the funds in it, I had correctly verified the KYC.

hice un deposito en bc game y luego bloquearon mi cuenta permanente con los fondos en ella, tenia el kyc verificado correctamente

Dear lucasjon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Have you played in this casino in the past or this was your first deposit?
• Which games you’ve been playing (live casino games, slots, or sports betting)? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I registered in January this year, completed the KYC verification successfully, played slos

me registre en enero de este año, complete la verificacion KYC con exito, jugue slos

Hello,

After reviewing the account, we noticed more than 30 accounts associated with this user, and we have locked all 32 accounts in total. Unfortunately, there is no possibility of unlocking it.

Best Regards

PANDA - BC.GAME

ok so if you can receive my money and then block it? I didn't play with any bonus and you can see it, this casino is disgusting

ok entonces si puedes recibir mi dinero y luego bloquearlo? no jugue con ningun bono y lo puedes comprobar, este casino da asco

How is my KYC supposed to be verified if I have more than 30 accounts? Why would I have 30 accounts if I didn't use any bonus, shows evidence casino thief

como se supone que mi kyc esta verificado si cuento con mas de 30 cuentas? con que razon tendria 30 cuentas si no utilizo ningun bono, muestra pruebas casino ladron

By the way, I don't want to be unblocked from your mediocre casino, giving me my money back is enough to play on serious platforms

por cierto no quiero que me desbloqueen de tu mediocre casino, con devolverme el dinero es suficiente para jugar en plataformas serias

Hi lucasjon,

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Thank you in advance for your reply.

Yes, I have a family member who also played BC Game with my IP, but 30 accounts are not registered with my IP, it is impossible

si tengo algun familiar que tambien jugo en bc game con mi ip, pero 30 cuentas no hay registradas con mi ip es imposible

Hi lucasjon,

• Are you personally aware of having created more than one account in this casino, perhaps by mistake?

Please understand that if you have created more than one account, which is typically prohibited by most casinos, we won't be able to assist you, even if you haven't redeemed any promotional offers.

Thank you.

I have only one account, as I repeat, I have the KYC verified, is that what the KYC is supposed to be for?

tengo una sola cuenta como repito tengo el kyc verificado, se supone que es para eso el kyc?

Hi lucasjon,

• Would you kindly send the confirmation of your successful account verification to petronela.k@casino.guru?
• Additionally, could you please provide clarification regarding the disputed amount?

Thank you.

The amount in dispute is 430 USD, I deposited them and I couldn't even play them, they blocked me

el monto en disputa son 430 USD los deposite y ni los pude jugar me bloquearon

Thank you very much, lucasjon, for providing all the necessary information. I will now transfer your complaint to my colleague Jakub (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear everyone,

Based on the evidence provided by the casino, it is evident that their decision to block the player's account(s) was fully justified. The evidence clearly corroborates the casino's earlier assertions regarding the existence of multiple accounts.

Therefore, this complaint will be rejected as unjustified. As a recommendation for future interactions, I would advise the player to adhere strictly to the casino's Terms and Conditions and refrain from engaging in any fraudulent activities aimed at gaining an unfair advantage.

However, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future.