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CASINO HELP REQUEST 22bet

Hello, yesterday I requested a withdrawal of 400 euros which they approved me (it was the money I had invested and with which I won bets) but it hasn't arrived yet, I have withdrawn with SEPA bank transfer.

or left in the account 630 euros to continue playing. last night I logged into the casino website to play blackjack but I am blocked for document verification. I sent an identity card and they ask me to send a credit card with the numbers covered by a piece of paper, I sent the personal card that I use via the home banking app because I deposited with a virtual card. With my bank application I create virtual cards which I then use to pay online.

Now they asked me for the photos of the virtual credit card (the first card and the last card I used to top up the account), but they always want the back and front of the credit card with the numbers and the cvv covered by a piece of paper (what do I do if it is a virtual card ?!).

So I downloaded the pdf receipts of the virtual cards requested and I invited all the documentation and I am still waiting for an answer .. Help me please I don't know how to do it. I am afraid that 22bet wants to block my account and my money

RICHIESTA D'AIUTO CASINO 22bet

Buongiorno, ieri ho richiesto un prelievo di 400 euro che mi hanno approvato (erano i soldi che avevo investito e con cui ho vinto delle scommesse)ma ancora non sono arrivati, ho prelevato con SEPA bonifico bancario .

o lasciato sul conto 630 euro per continuare a giocare .ieri sera ho fatto il Log in sul sito del casinò per giocare a blackjack ma mi trovo bloccato per verifica documenti. Mandato carta di identità e mi chiedono di mandare carta di credito con i numeri coperti da un pezzo di carta, io ho mandato la carta personale che utilizzo tramite app home banking perché ho depositato con carta virtuale . Con l'applicazione della mia banca io creo carte virtuali che poi uso x pagare online.

Ora mi hanno richiesto le foto della carta di credito virtuale (la prima carta e l'ultima carta che ho utilizzato per ricaricare l'account), ma vogliono sempre avanti e retro della carta di credito con i numeri e il cvv coperto da un pezzetto di carta (come faccio se è una carta virtuale?!) .

Allora hi scaricato le ricevute in pdf delle carte virtuali richieste e Ho invitato tutta la documentazione e sono ancora in attesa di risposta.. Aiutatemi per favore non so come fare. Ho paura che 22bet voglia bloccarmi account e i miei soldi

Dear stedemo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents from players.

Do I understand correctly that providing proof of a virtual credit card seems to be the only obstacle standing between you and your winnings? Has the rest of your documents been approved?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear stedemo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.