King Billy Casino (Curacao) - Печалбите на играча бяха конфискувани.

You have used the deposit bonus 4 times.

I was able to win with the first deposit bonus, so I applied for a withdrawal of about $ 1100.

However, it was considered a bonus abuse and the account itself was frozen.

Below is the text of the email that was sent.

With all due respect to King Billy Casino, we have had to close your account due to fraudulent use of your bonus. Such conduct constitutes a direct violation of the terms and conditions of online casino King Billy: 1.14

. If the Casino suspects that a player has committed bonus fraud, either alone or in concert with any of its partners, the casino reserves the right to remove any bonuses allocated to the player at its discretion. Abuse of the bonus will result in the closure of the player's account. The casino reserves the right to withhold the player's cash deposit and/or confiscate all winnings.

Thank you for your understanding.

You have not violated our terms of service and your account has been frozen at our sole discretion, which is unacceptable.

As far as the terms of service are concerned, I think that at least the amount that was deposited should be refunded.

I have been exchanging emails with King Billy Casino support, but I have not received a reply.

Thank you for your support.

入金ボーナスを4回使用しました。

1回目の入金ボーナスで勝利することが出来たので約1100ドルを出金申請しました。

しかし、ボーナスアビューズとみなされアカウント自体が凍結されました。

以下、送られてきたメール本文になります。

King Billy Casino に敬意を表しつつ、ボーナスの不正使用のため、お客様のアカウントを閉鎖せざるを得ませんでした。このような行為は、オンライン カジノ King Billy: 1.14 の利用規約に直接違反していることを示します

。プレイヤーが単独で、または一部のパートナーと協力してボーナス不正行為を犯したとカジノが疑う場合、カジノはその裁量でプレイヤーに割り当てられたボーナスを剥奪する権利を留保します。ボーナスを悪用した場合は、該当するプレイヤーのアカウントが閉鎖されます。カジノは、プレーヤーの現金の入金を保留したり、すべての賞金を没収したりする権利を留保します。

ご理解のほどよろしくお願いいたします。

利用規約は違反しておらず、独自の裁量でアカウントが凍結され納得がいきません。

利用規約を見る限り、少なくとも入金した分は返金されるべきだと思います。

キングビリーカジノのサポートとメールでやり取りしていましたが、返信が来なくなりました。

ご対応よろしくお願いいたします。

Dear usapan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with King Billy Casino (Curacao).

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly the only bonus you redeemed was the first deposit bonus?
• Which games did you play while the bonus was active?
• Did you gain the bonus more than once?
• Could you please forward any communication (emails, chat transcripts) between you and the casino to my email address at tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My account is still frozen, but the winnings I was applying for withdraw were successfully withdrawn, so the issue has been resolved!

thank you very much.

アカウントは凍結されたままですが、出金申請中だった勝利金は無事に出金されたので解決しました！

ありがとうございました。

Dear usapan,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru