GGBet Casino - Играчът преживява забавено теглене на €200.

After a processing time of 5 days, gg.bet still has not paid out my winnings of 200 Euros, stating that the payout could be prolonged due to technical reasons.

Nach der Bearbeitungzeit von 5 Tagen hat gg.bet mir mein Gewinn von 200 Euro immer noch nicht ausgezahlt mit der Begründung es kann sich aus technischen Gründen die Auszahlung verlängern.

Dear Ina1986,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

It's not the amount of the winnings. I won 1500 euros 3 weeks ago. Half of it was in my account the next day and the other half the day after that. All documents are complete.

Es liegt nicht an der Höhe des Gewinns. Ich habe vor 3 Wochen 1500 Euro gewonnen eine Hälfte war am nächsten Tag und die Andre Tag darauf auf mein konto.dokumente sind alle vollständig .

I fully understand your frustration, Ina1986. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Thank you very much

Danke vielen dank

The money was credited back to my player account for technical reasons.

Das geld wurde aus technischen Gründen auf mein Spielerkonto zurück gebucht.

Hi Ina1986,

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?

Thank you.

Dear Ina1986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.