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the casino deactivated my account

o cassino desativou minha conta

Dear contatomakingcake,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

It's been a while since I had my account created, an average of 48 hours, I created it together with a friend at a lan house.

when I was going to request to withdraw funds and verify identity, I ended up being blocked from the platform without any explanation.

I got in touch via email and they replied that I was going against the terms of use of the platform, but I don't know what I did wrong to get banned, since I was about to verify the account.

I saw that it is not new that this casino has been blocking people and deactivating accounts for no reason.

never had this problem elsewhere

faz pouco tempo que tive minha conta criada, media de 48h, criei ela junto com um amigo em uma lan house.

quando ia solicitar para sacar os fundo e fazer a verificação de identidade acabei sendo bloqueado da plataforma sem nenhuma explicação.

entrei em contato via email e me responderam que eu ia contra os termos de uso da plataforma, porem não sei o que fiz de errado para ser banido, já que estava preste a verificar a conta.

vi que não é de hoje que esse cassino vem bloqueando o pessoal e desativando contas sem motivo algum.

nunca tive esse problema em outros lugares

Remembering that I have a balance of 81 reais inside the casino to withdraw.

Lembrando que tenho o saldo de 81 reais dentro do cassino para retirar.

Thank you, contatomakingcake, for the clarification. It seems as if your account has been blocked as two different accounts were registered from the same IP address. Could you please advise if you deposited any funds into your account or if your winnings were accumulated from a free bonus?

no, my balance of 81 reais was achieved thanks to the bonus they provide for creating the account.

the ip is irrelevant because I access it at a cybercafé / lan house

não, meu saldo de 81 reais foi conseguido graças ao proprio bonus que eles fornecem por criar a conta.

o ip é irrelevante pois eu acesso em um Cibercafé / lan house

the casino has science, it is not the first time that there have been reports about it here at guru.

after the user wins something he does everything not to pay.

Does the casino have a system to verify the user's identity and do you prefer to block the user by IP?

the casino is acting in bad faith not to pay the winnings! I think this is absurd.

o cassino tem ciencia, não é a primeira vez que tem relatos sobre ela aqui no guru.

depois que o usuario ganha algo ele faz de tudo para não pagar.

o cassino tem sistema para verificar identidade do usuario e prefere bloquear o usuario pelo ip?

o cassino está agindo de má fé para não pagar os ganhos! acho isso um absurdo.

is a person who accesses a public computer banned? an excuse without reason

uma pessoa que acessa em um computador publico é banido? uma desculpa sem cabimento

Dear all,

The account was indeed blocked due to multi-accounting (at least 4 accounts) and activation of the no-deposit bonus by using the same device and IP, which contradicts the T&Cs.

Also, one of the accounts was already verified and the money from the no-deposit bonus was withdrawn (account that belongs to J. Name**ma)

Kind regards

Hello GGBet.

I was invited by a lan house staff and introduced to play at the casino.

About the device's ip, this is irrelevant for you, as GGBET has a great identity verification system for each account.

This lan house has several networked computers with the same ip, so banning the user from using the casino by ip is something that has no foot and no head.

Let's combine, shall we? My account was only banned because you refuse to pay the winnings, I'm not the first nor the last to complain about your abusive practice.

clearly you are acting in bad faith.

I have all the documents to prove that the account is mine and it's not fraud! even because before withdrawing you have a rigorous system to verify identity that alias did not even verify mine before banning!

It's shameful what they're doing!

I make videos testing online casinos to inform my audience which casinos are reliable.

You have just confirmed what my audience has been warning!

I will be making a video on my channel describing this whole situation and clearly encouraging people not to create an account on GGBET if my situation has no solution.

Olá, GGBet.

fui convidado por uma pessoal da lan house e apresentado a jogar no cassino.

Sobre o ip do dispositivo, isso é irrelevante para vocês, já que a GGBET tem um ótimo sistema de verificação por identidade para cada conta.

Essa lan house tem vários computatores em rede com o mesmo ip, logo proibir o usuário de usar o cassino por ip é uma coisa que não tem pé e nem cabeça.

Vamos combinar né? Minha conta só foi banida por que vocês se negam a pagar os ganhos, não sou o primeiro e nem o último a reclamar dessa prática abusiva de vocês.

claramente vocês estão agindo de ma fé.

Tenho todos os documentos para provar que a conta é minha e não se trata de nenhuma fraude! até porque antes de sacar vocês tem um rigoroso sistema para verificar identidade que alias nem verificaram a minha antes de banir!

chega a ser vergonhoso o que estão fazendo!

faço videos testando cassinos online para informar meu publico quais são os cassinos confiaveis.

Voces acabam de confirmar o que meu publico vinha alertando!

Estarei fazendo um video no meu canal contando toda essa situação e claramente incentivando o pessoal não criar conta na GGBET caso minha situação não tenha solução.

Dear contatomakingcake,

Please understand that it is nothing unusual that when accessing a casino account from shared computers you should count on the possibility that there will be difficulties in verifying your account. It is strongly forbidden in the majority of casinos to create duplicate accounts from the same device and even if we always try to help players from one household, shared / public computers are a whole different story. My only advice for future references would be to inform the casino beforehand that you're accessing your account from a public computer and check if it's fine. Sadly, since you redeemed no deposit bonus from a device that has been used in the past to activate the same bonus, you didn't inform the casino beforehand about using a public computer, and didn't verify your account before starting playing, I am forced to reject your complaint as unjustified.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.