Energy Casino - Оттеглянето на играча беше отхвърлено.

My payout was returned to my gaming account for no reason livechart not available

Meine Auszahlung wurde ohne Grund auf mein Spielkonto zurückgebucht livechart nicht verfügbar

Dear november19,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you tried requesting withdrawal again?

Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

My account is fully certified yes I have already made some payouts my payout now of 1200 was canceled without reason yesterday answer allegedly rejected by my bank which is wrong already had contact with bank yesterday requested new payout by bank transfer now only cause problems because I want to have profit deliberately delay payment so that I gamble away money again

Mein Konto ist vollständig zertifiziert ja habe schon einige Auszahlungen gemacht meine Auszahlung jetzt von 1200 wurde ohne Grund storniert gestern Anwort angeblich von meiner Bank abgelehnt was nicht stimmt bereits mit Bank Kontakt gehabt gestern neue Auszahlung beantragt per Überweisung machen jetzt nur Probleme weil ich Gewinn habe wollen bewusst Auszahlung verzögern damit ich Geld wieder verspiele

My payout of 500 was made on a credit card, another payout of 1200 was then allegedly not what is wrong because I contacted the bank in the forum, it is known that they make problems with winnings, I think that's really very unfair

Meine Auszahlung von 500 wurde auf Kreditkarte gemacht andere Auszahlung von 1200 ging dann angeblich nicht was nicht stimmt da ich mit Bank Kontakt aufgenommen haben in den Forum ist es bekannt das sie bei Gewinn Probleme machen finde das echt sehr unfair

Money was transferred Thank you very much for the quick help, really great that you exist. Kind regards, Karl-Heinz

Geld wurde überwiesen Vielen lieben Dank für die schnelle Hilfe echt super das es euch gibt. Liebe Grüße Karl-Heinz

Awesome news, november19. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.