CosmicSlot Casino - Акаунтът на играча е блокиран без обяснение.

Hello, after several deposits my account was blocked. The support team is not responding and my emails have been unsuccessful. I would like an explanation for this, as I should have received a cashback.

Hallo nach mehrmaligen Einzahlungen wurde mein Konto blockiert. Der Support reagiert nicht und emails sind erfolglos ich möchte eine Erklärung dafür ich hätte einen cashback erhalten müssen.

Dear findikfistik86,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no real funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

I now saw on my account that they had debited everything twice!

Ich habe nun auf meinem Konto gesehen das sie alles doppelt abgebucht haben!

Hello, I would like a list of my deposit. Otherwise I cannot check here which payment I have made is correct! I demand that cosmic Slot send these to me immediately without any gaps.

Hallo, ich möchte eine Auflistung meiner Einzahlung. Ich kann hier sonst nicht überprüfen welches von mir getätigte Zahlung korrekt ist! Ich fordere cosmic Slot auf mir diese sofort lückenlos zu senden.

The casino is keeping my cashback for Monday and with the closure they have now been able to keep it to themselves. I have deposited more than €800 in one week and the account will be closed on exactly Sunday

10% cashback I can't say exactly what I deposited, that's why I wanted the deposit overview from the ones I requested via email and my account was then closed.

Now I know why because they took off more than they should have.

Das Casino behält meinen cashback für Montag zurück mit der Schließung haben sie ja nun das auch für sich behalten können, ich habe mehr als 800€ eingezahlt in der einen Woche und genau am Sonntag wird das Konto geschlossen

10% cashback genau kann ich es nicht sagen was ich eingezahlt habe deswegen wollte ich ja die Einzahlungsübersicht von den die ich per Email angefordert haben darauf wurde dann mein Konto geschlossen.

jetzt weiß ich auch warum weil, die haben mehr abgehoben als die dürften.

I'm sorry, but you are not entitled to any cashback bonuses once your account is blocked. Do I understand correctly that your recent deposits were deducted twice from your bank? Could you please forward your bank statement to petronela.k@casino.guru and highlight those disputed transactions? Thank you in advance.

Dear findikfistik86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.