Caliente Casino - Проверката на плащането причинява забавяне при тегленето на играча.

They are asking for payment verification and photos of a card I no longer have, but which I had used for payment. I have already sent everything, yet they still refuse. They froze my 40007 pesos and refunded the 10 I deposited. They are asking for photos and documents I've already sent. It's been 24 days since the verification mark, and they are telling me to wait because it's a security process.

Verificacion de pago me piden fotos de u a tarjeta que ya no tengo y con la que pague ya mande todo aun así se niegan me congelaron los 40007 pesos me reembolsaron los 10 qué deposite me piden fotos y documentos que ya mande ya pasaron 24 dias desde la verificacion marco me dicen que espere que es proceso por seguridad

Hello edgardaut419,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Caliente Casino. Please allow me to ask you a few more question before we would move forward.

Could you please when was the last time you forwarded a document to them? Which documents have been already approved and which ones not? Can't you get a confirmation from your provider that the card is no longer active? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Of course, if they asked me for photos of the card with the ending 0628, which was the last one I used and deposited the 10 thousand pesos to play on March 12, I first made withdrawals of 2,500 since I did not have a verified card for withdrawal and withdrew what I I had invested a little less. Afterwards they told me that the withdrawal was successful. I waited a few hours and they arrived. What I had to do? Payment verification. I sent a photo of the card, proof of the mobile banking where the purchase was made, my passport reader credential, proof of address and They told me that they didn't pass because they didn't look good, I sent everything again and what happened later was that they sent photos of 3 cards that I had linked, which were from payroll from previous jobs last year to which no charge was applied because they didn't have them. balance at that time and etc. which I did not already have access to, I searched my email gallery and found photos that I sent, they looked good and one could not see a corner, they rejected it, in the end I spoke on the phone and told them my situation. Of the cards and of the 4 that he asked me for, 2 passed verification, the other 2 were the same card from hey bank, which was credit and total debit, they told me to explain the reason why I did not have the card and they told me we will cancel it to continue your verification they returned 10 thousand pesos of the 40,007 pesos that I had now after almost a month they ask me again for a photo of my credential a selfie of the card with which I deposited the 10 thousand pesos the same with a selfie which was already verified with account statements photos and everything I talk they no longer answer me they accepted my receipt my 2 cards my passport my credential and I don't understand why they want to withhold a prize from me that I won legitimately playing online machines for a card that I no longer have I don't charge any charges and today they ask me again for photos of the same ones that they had accepted which frame they tell me the account is verified and in the app it appears in the verification process they no longer read my messages they leave me a call on hold and I don't see a response I have more than 50 Emails sent and answered and it's been almost a month since I won, the problem was that I had resigned myself to losing and had withdrawn less, then I continued playing, I raised it, I removed it and they told me that I couldn't withdraw, what will wait in desperation, I continued playing, I lowered it quite a bit and so on. Until I had 900 pesos left out of 20 thousand that I had and I won a cumulative sum I raised it to 50 thousand I lowered it to 40 and I retired better because I already knew that I wouldn't have to give myself more I hope you can help me since I sent photos of screm shots of la.app documents etc calls and I don't see that they want to pay me what I earn is 30007 pesos the card I put for the withdrawal is in my name and I tried to withdraw in oxxo and it won't let me today my account appears at 0 and I can't deposit even I withdraw and they froze my money I hope you can help me I don't ask for anything more than what is fair When I lose I don't say anything I accept but after playing a lot I deserved to win

Claro que si nick me pidieron fotos de la tarjeta con terminación 0628 qué fue la última que utilize y deposite los 10 mil pesos para jugar el día 12 de marzo primero realize retiros de 2500 ya qué no contaba con tarjeta verificada para retiro y retire lo que había invertido poco menos después me dijeron que el retiro fue exitoso qué unas horas espere y me llego qué tenia que hacer verificacion de pago mande foto de la tarjeta comprobante de la banca movil donde se hizo la compra mi credencial del lector pasaporte comprobante de domicilio y me decían que no pasaban por que no se veían bien volví a enviar todo y paso después me llego qué mandara fotos de 3 tarjetas qué tenia vinculadas las cuales eran de nomina trabajos anteriores año pasado las cuales no se les aplico ningun cargo por que no tenian saldo en ese momento y etc las cuales no tenia acesso ya a ellas busque en mi galería de correo y encontré fotos las mande se veían bien y una no se le veía una esquina me la rechazaron en fin hable por teléfono les comenté mi situación. De las tarjetas y de las 4 qué me pedía 2 pasaron verificacion las otras 2 era una misma tarjeta de hey banco qué era crédito y débito total me dijeron que explicara el motivo el cual no tenia la tarjeta y me dijeron la daremos de baja para continuar tu verificación me regresaron 10 mil pesos de los 40007 pesos qué tenia ahora después de casi un mes me piden otra vez foto de mi credencial una selfie de la tarjeta con la que deposite los 10 mil pesos igual con selfie el cual esa ya estaba verificada con estados de cuenta fotos y todo hablo ya no me contestan aceptaron mi comprobante mis 2 tarjetas mi pasaporte mi credencial y no entiendo el por que me quieren retener un premio qué gane legitimamente jugando maquinas online por una tarjeta que ya no tengo que no género ningún cargo y hoy me vuelven a pedir fotos de las mismas que habían aceptado el cual marco me dicen ha la cuenta esta verificada y en la app aparece en proceso de verificacion ya no leen mis mensajes me dejan llamada en espera y no veo respuesta tengo ms de 50 correos enviado y contestado y ya paso un mes casi desde que gane el problema era qué yo me había resignado a perder y había retirado menos luego seguí jugando lo subí retire y me pusieron qué no podía retirar qué esperará desesperado seguí jugando lo baje bastante y así hasta que me quedaban 900 pesos de 20 mil qué tenia y gane un acumulado lo subí a 50 mil lo baje a 40 y hai me retire mejor por que ya sabía que no me hiba dar más espero me ayuden ya qué e mandado fotos screm shots de la.app documentos etc llamadas y no veo que me quieran pagar lo que gane son 30007 pesos la tarjeta que puse para el retiro esta a mi nombre y intente retiro en oxxo y no me dejo hoy aparece mi cuenta en 0 y no puedo depositar ni retirar y me congelaron el dinero espero me puedan ayudar no pido nada más que lo justo cuando pierdo no digo nada acepto pero después de mucho jugando merecía ganar

These were some of the emails that I received when I passed the verification of the card that I had deposited. They no longer asked me for the other 3 which I sent as best I could. This is the proof. My first withdrawal was 2500. I had already lost. Then I uploaded and until I made a withdrawal of 20 thousand and 20 thousand and they froze them, they appear canceled

estos fueron algunos de los correos que me llegaron cuando pase la verificacion de la tarjeta que había depositado ya no me la.pedian me pidieron las otras 3 las cuales mande como pude esta la prueba mi primer retiro fue de 2500 ya había perdido después subí y así hasta que hize retiro de 20 mil y 20 mil y los congelaron aparecen cancelados

Hello edgardaut419,

Would it be possible to forward the communication between you and the casino regarding the verification together with the documents forwarded to nikolas.b@casino.guru?

Dear edgardaut419,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.