Sunrise Slots Casino - Оттеглянето на играча се забавя.

3 months ago I made my withdrawal, after a month I was approved and this was two months ago and they have not paid me, they are all excuses and on top of that they have blocked my account

Hello Evanatalia,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? What payment method did you use to withdraw? Is your account currently still active? When was the last time you contacted the casino and what did they reply to you?

If you have any screenshot or relevant proof please send it to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Hello, if it is the first time, I used a card to enter and I have requested my withdrawal by bitcoin, which is supposed to be faster.

The account is not active, they won't let me play and the last time I got in touch was last week

and they told me that they would tell me when the payment would be, like 2 months

Hola,si es la primera vez,use tarjeta para ingresar y he pedido mi retiro por bitcoin que se supone que es mas rapido.

La cuenta no esta activa ,no me dejan jugar y la ultima vez que me puse en contacto fue la semana pasada

y me dijeron que ya me dirian cuando seria el pago,asi 2 meses

Hello Evanatalia,

Did they specify why did your account got blocked and why will it take so long to process the withdrawal?

I have no idea about the account blocking, and why the withdrawal takes so long because they are late with the payments!

lo del bloqueo de cuenta ni idea ,y porque tarda tanto el retiro porque llevan retrasos con los pagos!!!

Thank you Evanatalia for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Evanatalia,

I looked at your complaint and will do my best to help you. I would like to invite Sunrise Casino into this conversation. Casino, can you please specify why did you block the player’s account and what's the problem with her withdrawal?

Hello, are you asking me?, or have you confused?

Hola,me lo estas preguntando a mi?,o te has confundido?

Dear Evanatalia,

I'm asking Casino. I quote from my answer: "Casino, can you please specify..."

Okay thanks

Vale,gracias

We would like to ask the Sunrise Slots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. Unfortunately, this Casino is not licensed so there is no legal authority that would help you to solve the issue.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.