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You don't want to pay me out even though the city, mobile phone provider ID card ect everything is available. The general terms and conditions have been met. You are held out as a customer and the 3 days are rum for verifying

Man möchte mich nicht auszahlen obwohl Rechnung von Stadt, Mobilfunkanbieter ausweis ect alles vorliegt . Die agbs sind eingehalten. Man wird als Kunde hingehalten und die 3 Tage sind auch Rum für verifizieren

Dear Deniz,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings.

Because it may take longer to fully review all documents, we advise players to be patient and wait at least 14 days before submitting complaints.

If your account isn’t successfully verified by this time period, we will intervene. Looking forward to hearing from you.

Best regards,

Kristina

Good day,

Thank you for the fast answer.

Great, then we'll wait a little longer.

Lg

Guten Tag,

Vielen Dank für die schnelle Antwort.

Super dann warten wir noch ein wenig.

Lg

Update KYC process was completed this morning, according to the finance department.

On July 14, July 15, July 16, 2020, 3 withdrawals of € 500 each were requested.

Wait and see when you approve them or if you put me off.

I think you should now pay off the money quickly but wait until again and according to the chat only a piece of payment of € 500.

Well I think if you deal with customers like this you are not competitive here.

Other providers are more direct there without problems.

Update KYC Verfahren wurde laut Finanzabteilung heute morgen abgeschlossen.

Es wurden am 14.07,15.07,16.07.2020 3 Auszahlungen in Höhe von je 500€ angefordert.

Abwarten wann man nun diese genehmigt oder ob man mich hinhält.

Wie ich finde sollte man nun zügig die Gelder ausbezahlen aber bissher wieder warten und laut Chat nur Stückel Auszahlung von 500 € .

Naja ich finde wenn man so mit Kunden umgeht ist man hier nicht konkurrenzfähig.

Andere Anbieter sind da ohne Probleme direkter.

Update according to the finance department, you stick to a following payment plan for which I have no understanding. He exceeds the set 3 days a payment of his own terms and conditions.

Update laut der finanzabteilung hält man sich an einen folgenden auszahlungsplan für den ich kein Verständnis habe. Er überschreitet die gesetzten 3 Tage eine Auszahlung der eigenen AGB .

I find the behavior of the support absolutely not correct. I was informed in Live Chat today that my € 1,500 will be paid out today by the finance department.

Ich finde das Verhalten vom Support absolut nicht korrekt. Man hat mir im Live Chat heute mitgeteilt das meine 1. 500€ heute ausbezahlt werden von der Finanzabteilung .

Deniz, I understand your frustration, but it seems that this is on a good way. Please be patient and hopefully you will receive your withdrawal soon.

Let me know, if there is anything new, I am looking forward to hearing some great news.

As a customer, I feel fooled around.

I am now waiting to see if you stick to the payment schedule and will report

Lg

Ich fühle mich als Kunde an der Nase Herumgeführt.

Ich warte nun ab ob man sich an den auszahlungsplan hält und werde berichten

Lg

Update:

1. PAYMENT completed.

500 € / 1500 € 《《《

Update:

1. ZAHLUNG abgeschlossen.

500€/1500€ 《《《

Deniz, thank you for letting me know! Can I close this complaint now?

The last message from the player indicated he received his winnings, therefore we closed this complaint as 'resolved'.